Admission Counsellor

Job description: Responsibilities Handle all direct enquiries & Counselling should be provided Those who come to enquiry must be convert into admission Regular Follow-ups Counselling should be provided for enquiries Explain Course Details & Race Institute Strategy & facilities Share Sample Material Conduct Assessment Test & Given Feedback Showing our facilities Understand customer requirements and close Leads (Spot Admission) If spot admission is not taken, then Fix the appointment for admission Enter and update Enquiry & Students information in the Zoho CRM Collection Cash Submit to Accountant Learn Updated details about our courses and fees structure regularly Counselling potential learners, helping them plan their career path and understanding how Veranda Race can catalyze their career. Carrying weekly enrolment /revenue and collection target. Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning. Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, sales closing, and post-sales relationship management. Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. Manage large amounts of Inbound calls / Outbound calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Weekly revenue targets to be met consistently.