Admission Counsellor

You will be joining as an Admission Counselor in a Mumbai-headquartered formal education services organization with a vast presence across 9 cities in India and the UAE. With over 50 years of experience in the education industry and a dedicated team of more than 4000 professionals, the organization positively impacts the lives of more than 40,000 students annually. Your primary responsibility will involve interacting with parents who are seeking the right school for their child. As an Admission Counselor, you will guide these parents by providing accurate information and insights about the school to assist them in making informed decisions regarding their child's admission. Your aim will be to maximize admissions through effective communication and building rapport with potential students and their families. Key Skills: - Excellent communication skills in both verbal and written English - Strong interpersonal skills to provide exceptional customer experience - Ability to connect with new individuals and establish rapport - Process-oriented mindset to ensure adherence to admission procedures - Result-oriented attitude to drive conversions - Capability to collaborate with cross-functional teams in a dynamic environment Your duties will include: 1. Scheduling: Contacting parents who have shown interest in admission to arrange meetings at the school campus. 2. Counseling and School Tour: Meeting with parents to understand their requirements and provide relevant information about the school. 3. Adherence to Admission Process: Ensuring compliance with all steps of the admissions process. 4. Conversions: Maximizing lead conversions while following the admission process guidelines. 5. Lead Nurturing: Engaging with leads through follow-ups to facilitate their progress in the admission process. 6. Reporting: Managing lead data using CRM software and updating the school leadership and remote teams regularly. 7. Competition Understanding: Being informed about competitor schools in the area. 8. Outreach: Building relationships with local parent and student communities to promote school awareness. 9. Parent Understanding: Empathizing with parents, understanding their concerns, and addressing their queries effectively. 10. Feedback: Providing relevant feedback to central teams on marketing, academics, and administration based on interactions with potential parents. If you possess excellent communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment, this role offers an exciting opportunity to contribute to the admissions process and positively impact the school community.,