Admission Counsellor

Company Description

Campus Dekho is a web and app-based platform dedicated to simplifying the higher education admissions process for students. By providing personalized guidance, updated admissions information, and a user-friendly interface, we empower students to find, explore, and secure admission to their dream colleges. Our mission is to make the complex process of college admissions accessible, enabling informed decision-making for a successful academic future. Join us in shaping the educational journeys of students across the nation.

About the Role :

As an Academic Counsellor at Campus Dekho.AI , you will be the primary point of contact for prospective students and their parentsguiding them through the program offerings and admission process. You'll play a crucial role in shaping their educational journey by providing accurate program information, resolving queries, and ensuring a seamless and engaging enrollment experience.

• Provide professional, clear, and ethical guidance to prospective students and parents throughout the admissions journey.
• Explain program offerings, eligibility criteria, fee structures, financial assistance options, and campus facilities in a transparent manner.
• Build strong rapport and trust through personalized, empathetic, and solution-oriented counselling.
• Conduct regular follow-ups to support students in making well-informed admission decisions.
• Handle anxious or irate students and parents with patience, sensitivity, and tact.

• Ensure timely completion, verification, and documentation of all admission-related processes.
• Coordinate with internal academic and operations teams to ensure smooth onboarding and accurate record management.
• Track, update, and report admission funnel metrics and student progress.
• Support campus visits, counselling drives, admission events, and orientation programs.
• Demonstrate flexibility in handling additional responsibilities and extended working hours during peak admission periods.

• Excellent verbal and written communication skills.
• Fluency in English and Hindi.
• Strong interpersonal, persuasion, and relationship-building abilities.
• Patient, empathetic, and composed under pressure.
• Highly organized with strong attention to detail and multitasking capability.
• Professional demeanor with a presentable appearance.
• Target-oriented with a proactive and results-driven mindset.

• Minimum 2 years of experience in student counselling, admissions, or customer-facing roles (preferably in Education or EdTech).
• Prior experience in selling or counselling technical or career-oriented courses will be an added advantage.

• Graduate degree (Bachelor's or equivalent) is mandatory.

• 6 working days per week (rotational shifts based on rosters).