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Administrator - OT Engineering

Administrator - OT Engineering

Captalent Hr

2 - 3 years

3 - 5 Lacs

Chennai

Posted:5 days ago| Platform:

Apply

Skills Required

Trello SOC support OT administrator Zendesk Technical Support L1 IT administrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Coordinate, assign, and track tasks across multiple SOC shifts to maintain continuity and operational efficiency.
Act as a central point of communication between cross-functional teams, including security analysts, field teams, and technical support.
Utilize tools such as Trello, Zendesk, and Excel to manage task workflows, track metrics, and report progress.
Maintain clear and concise documentation to support seamless handovers between shifts.
Identify process inefficiencies and propose improvements to enhance productivity and reduce response times.
Help adjust data for daily, weekly, and monthly reports summarizing performance metrics, open issues, and resolutions.

Work location : Chennai

Experience : Min 2+yrs

Notice period : Immediate

Qualifications

Proven experience in project coordination or management (2+ years preferred), especially in fast-paced or shift-based environments.
Proficiency with project tracking and communication tools such as Trello, Zendesk, and Microsoft Excel.
Strong written and verbal communication skills.
Exceptional organizational and time-management skills.
Ability to work collaboratively across teams and time zones.
Flexible availability to support a 24/7 environment as needed.

Interested candidates can apply to kinnera259@gmail.com

Regards,

HR Manager

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