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Wipro
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Administrator L3(Contract)

Administrator L3(Contract)

Wipro

3 - 5 years

6 - 10 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

network engineer switching configuring templates client servicing networking ccnp root cause analysis ims monitoring tools cloud azure networking network monitoring vpn troubleshooting aws maintenance azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose :Silverpeak L3 Engineer

Location :Hyderabad

WO :145K

Exp :5-8 yrs

The L3SD-WAN Network Engineer will support the deployment, configuration, and maintenance of Silver Peak (Aruba EdgeConnect) SD-WAN solutions. This role focuses on implementing designs, migrations, troubleshooting, and ensuring operational stability across branch, data center, and cloud environments.

Responsibilities:

Implement SD-WAN configurations based on HLD/LLD provided by architects.
Configure and maintain Silver Peak appliances, templates, and policies.
Perform routing and switching tasks, including VLAN configuration, trunking, and inter-VLAN routing.
Configure BGP, OSPF, and static routes for branch and data center connectivity.
Assist in migration from legacy WAN (MPLS, Versa, Meraki) to Silver Peak SD-WAN
.
Monitor network performance and optimize QoS for critical applications.
Troubleshoot connectivity issues across underlay and overlay networks.
Work with cloud teams to establish IPsec tunnels and BGP peering for AWS/Azure.
Maintain accurate documentation of configurations and changes.
Provide L3support for incidents and escalate complex issues to L3.

Required Skills:

5+ years of experience in enterprise networking.
3+ years of hands-on experience with Silver Peak is mandate
Strong knowledge of routing protocols (BGP, OSPF) and switching fundamentals.
Familiarity with MPLS, IPsec VPN, and QoS.
Basic understanding of AWS/Azure networking.
Experience with network monitoring tools and troubleshooting methodologies.

Preferred Certifications:

Silver Peak ASE or Aruba Edge Professional.
CCNP or equivalent.

Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: SD-WAN Admin .

Experience: 3-5 Years .

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