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Administrator L3

Administrator L3

Wipro

3 - 5 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

project manager risk management project management data analysis configuring client servicing root cause analysis ims pmp operations cisco ccna communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
RoleProject Management
Location Bangalore/Pune
Hybrid - 3 Day WFOOverall B2 - 7+ year
Rate110 K
PROJECT MANAGER - INFRA
This position is support end to end project management. The ideal candidate will have the following background and characteristics. Mandatory
Skills:

Network Implementation Project Manager, PMP, Excellent Communication, Project charter, Planning/Scheduling, Execution, Risk Management, Cost, Budget, Margins JOB DESCRIPTION

Manage Large and Complex projects in an account or a group of accounts.

Creation of a project schedule and plan with financial, resource and material requirements.

Develops and presents proposals and final agreements.

Manages the project from start to completion including the resolution of escalated project issues.

Accountable for the Project Budget, Margins and completion within given timelines.

Presents service business value to customers for new or existing business.

Influences the customer in the assessment, planning and management of related projects.

May manage internal projects/programs within Cisco. May Program Manage ongoing optimization service to deployed customer networks.

Acts as a mentor to the Junior Project managers.

Works with the Program Management Community to further develop the PM/PGM role, processes and operations.

Project Manager is expected to travel locally (within India) and outside India as per the Project requirements.

Qualification/Skills required:

5 to 9 years of PM specific experience. PMP preferred

Experience in handling global stakeholders at Sr mgr/dir level

Ability to run meetings with stakeholders

Good skills at Excel, powerpoint and data analysis.

Excellent spoken & written English communication skills.

Infra Structure Project Management experience in the deployment of leading edge technologies in a highly complex commercial environment

Work experiences with APAC, European or American customers.

Excellent English Speaking Skills-Written and Verbal

Basic technical knowledge (CCNA or equivalent) would be preferred.

Possess a Good attitude and a team Player.

Flexible to work in any time zones including AMER

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of client?¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment?¢??s to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory
Skills:

Project Management .
Experience3-5 Years .

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Administrator L3