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Administrator L3

Administrator L3

Wipro

3 - 5 years

4 - 8 Lacs

pune

Posted:20 hours ago| Platform:

Apply

Skills Required

https aaa configuring solutioning l2 onboarding sd-wan root cause analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Role - DTAC Engineer (L2) Deployment & Activation

Band

- B2

Rate:

110k/ M

Experience Level -

L2 - (5 to 7 years)

Location -

Pune/ Hyd

Primary Role

Execute deployment and activation tasks based on Lead Engineers design and configuration documentation.

Responsibilities

Activation Support

Work with customers to
activate SD-WAN and LAN devices
.
Follow
configuration notes and templates
provided by the Lead Engineer.

Configuration Deployment

Apply
pre-approved templates
to devices.
Validate
device onboarding and connectivity
.

Monitoring & Reporting

Monitor
device status
during activation.
Report
anomalies or deviations
to the Lead Engineer.

Coordination

Coordinate with
ISPs for circuit activation
.
Assist in
ZTP and provisioning
of Velo Edge, Meraki, and Aruba devices.

Experience Requirements

57 years
of L2 experience with
deep troubleshooting
.
Experience with
VCO VeloCloud Orchestrator
.
Working knowledge of:

Network control protocols
: QoS, PfR, PoE, NTP, DHCP
Management protocols
: CDP, FTP, VCMP, SNMP
Security protocols
: SSH, HTTPS, AAA, IPSec, TrustSec
Routing protocols
: OSPF, EIGRP, BGP

Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: Network Data Admin .

Experience: 3-5 Years .

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Administrator L3

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role - DTAC Engineer (L2) Deployment & Activation

Band

Rate:

Experience Level -

Location -

Primary Role

Responsibilities

Activation Support

activate SD-WAN and LAN devices

configuration notes and templates

Configuration Deployment

pre-approved templates

device onboarding and connectivity

Monitoring & Reporting

device status

anomalies or deviations

Coordination

ISPs for circuit activation

ZTP and provisioning

Experience Requirements

57 years

deep troubleshooting

VCO VeloCloud Orchestrator

Network control protocols

Management protocols

Security protocols

Routing protocols

More Jobs at Wipro