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Administrator L3

Administrator L3

Wipro

3 - 5 years

4 - 8 Lacs

hyderabad

Posted:20 hours ago| Platform:

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Skills Required

mes database it support configuring chromeleon

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Work Location: Hyderabad

Experience : 6-7years (relevant skills)

Job Description: Onsite Engineer with an experience of working in a Lead lab and GXP machines.

Support to all Lead Lab users
Troubleshoot application issue & provide accurate resolution for the application issues.
Review, Validation IQ, PQ, IQ13 document as needed and amend validation documentation with IT requirements.
Provisioning the PC according to Lead Lab Guidelines.
Ensure and Maintain Acronic Backup in alignment with System Owner.
Request for access to a system, application H/w, S/W, Database and/or share device
Reset passwords for supported applications
Escalation requests to the appropriate IT Support Group for action
Coordination of IMAC requests.
Supporting on Track & trace system ( Backup, Configuration & trouble shooting )
Supporting LAB applications like Lab X, ICDAS, chromeleon, LabX & Tiamo (Installation, Backup & Troubleshooting)
Supporting Production related applications like MES, Infinity QS & configuring scales, label & Zebra printers, & Balances.
Should have complete knowledge on Chromeleon application manager regards to IQ document for manual installation
Supporting on Lab Lead PC Pixelproof and RAMAN applications
Configuration of MES applications on Zebra Printers.
Preparing Acronis weekly report
Chromeleon Password reset and login issues./Folder access
Data for Audit Trail review of all the LAB & Production PC including application.
Ensure no major NCs during the final audit
Performing IQ OQ, OPQ qualification

Mandatory Skills: Desktop Support .

Experience: 3-5 Years .

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Administrator L3