Administrative Executive & Customer Support

Administrative Executive & Customer Support

Location: Ahmedabad, Gujarat
Workplace: On-site (Topspin Club)

About Topspin Club

Topspin Club is a premium sports and lifestyle facility offering table tennis, gym, a cafeteria, and recreational amenities in Ahmedabad. We are looking for a dynamic and presentable professional to manage front-office administration and customer support operations.

Key Responsibilities

Administrative Responsibilities

• Manage day-to-day administrative and front-desk operations of the club
• Maintain records, registers, memberships, and internal documentation
• Coordinate with internal teams (sports, gym, cafeteria, housekeeping)
• Handle scheduling, vendor coordination, and basic reporting
• Ensure smooth operations and adherence to club SOPs

Customer Support Responsibilities

• Greet members and visitors professionally and courteously
• Handle customer queries, requests, and complaints effectively
• Coordinate issue resolution with relevant internal teams
• Maintain a high standard of customer experience and service quality
• Support member onboarding, renewals, and general assistance

Required Skills & Qualifications

• Excellent verbal and written communication skills (English, Hindi, Gujarati preferred)
• Presentable personality with strong interpersonal skills
• Customer-centric attitude with problem-solving ability
• Basic computer knowledge (Email, MS Office, records handling)
• Ability to multitask and work in a fast-paced environment
• Prior experience in administration, front desk, hospitality, or customer support is an advantage

Preferred Candidate Profile

• Well-groomed and professional appearance
• Calm, polite, and confident in handling members
• Willingness to work flexible hours if required
• Local candidate from Ahmedabad preferred

Job Types: Full-time, Permanent

Work Location: In person