Administrative Associate

As a Customer & Order Management executive at Vimal Menz Apparel, your role will involve the following responsibilities: - Order Tracking: You will be responsible for checking daily delivery requirements, updating order status in CRM, and proactively informing customers of their order status via calls and messages. - System Data Entry: Accurately entering new customer orders into the ERP system. - Documentation: Generating and managing quotations, invoices, and bills within the CRM. - Feedback: Collecting and recording customer feedback to support service improvement efforts. In addition to customer and order management, you will also provide Administrative & Accounts support by: - Ensuring the daily setup of cameras, systems, and computer systems each morning. - Updating and maintaining data on daily income, expense, inventory, and sales reports. - Maintaining a clean and professional reception area, managing couriers, tracking office supplies, and handling visitor records. - Providing assistance with small, general daily office tasks for the administrative team. To excel in this role, you should possess the following skills and competencies: - Communication: Exhibit excellent verbal communication and maintain polite, professional behavior when interacting with customers and visitors. - Software Proficiency: Demonstrate knowledge of the Biziverse ERP system, along with a working knowledge of MS Word and Excel. - Financial Literacy: Have a basic understanding of accounting principles and efficient record-keeping practices. - Organizational Skills: Display high levels of organization, responsibility, and the ability to prioritize and manage multiple tasks simultaneously. - Teamwork: Showcase strong coordination skills, being regular, responsible, and cooperative with all team members (Sales, Accounts, Production). - Presentation: Maintain a neat personal appearance and a professional, positive attitude.,