Admin Officer

We are seeking a proactive and organized Admin Officer to oversee the day-to-day operations of our PhD assistance company. Your responsibilities will include tracking team performance, managing client records, coordinating with various departments, and ensuring timely outputs. In this role, you will support the Sales Team by tracking daily and monthly output, assisting in reporting for leads and closures, and ensuring effective follow-ups. You will also be responsible for coordinating with the Technical Team to monitor task progress, project timelines, and quality delivery. Additionally, you will oversee the Telesales Team's daily call logs, leads generated, and conversions, ensuring proper lead handling and follow-up. As part of the Journal Team Management, you will monitor submission status, formatting, and client communication, ensuring timely delivery and documentation. Your duties will also involve handling CRM tasks such as updating and maintaining client data, following up on pending tasks, and coordinating with team members for updates. Basic HR support including attendance tracking, leave management, and conflict resolution will also be part of your responsibilities. Furthermore, you will be responsible for planning and organizing internal events and training programs, overseeing event logistics, and ensuring team participation. The ideal candidate will possess strong communication and coordination skills, basic knowledge of Excel/Google Sheets and CRM tools, ability to multitask and meet deadlines, as well as team management and reporting abilities. This is a full-time, permanent position with day and morning shifts, along with performance, quarterly, and yearly bonuses. The work location is in person.,