Admin & Customer Support Executive

About Brickwork Ratings

Brickwork Ratings (BWR) is one of India’s leading credit rating agencies, committed to providing the investment community with products and services needed to make informed investment decisions. Established in 2007, Brickwork Ratings, a SEBI-registered and RBI-accredited credit rating agency, has Canara Bank, a leading public sector bank as its promoter and strategic partner.
BWR is headquartered in Bengaluru and has a pan-India presence. The rating team is headed by the analytical prowess of the industry’s most experienced credit analysts and bankers. BWR offers rating services to Bank Loans, NCD, Commercial papers, Bonds, Mutual Funds, PPMLDs, and Security Receipts. BWR’s ratings have rated over 100,000 large Corporates, Banks, Financial Institutions, State and local Governments, and small businesses. BWR provides investors and lenders, with timely and in-depth research across structured finance, public finance, financial institutions, project finance, and corporate sectors.

Primary Responsibility:

Admin Role

• Coordinate maintenance, repairs, and vendor services for office infrastructure.
• Monitor office supplies, equipment, and amenities (HVAC, lighting, utilities).
• Assist with administrative tasks, such as scheduling and event coordination.
• Ensure compliance with health, safety, and environmental regulations.
• Coordinate emergency preparedness and safety drills.
• Maintain vendor relationships and oversee contract negotiations.
• Support HR with office protocol, employee onboarding, and communication.

Customer Support Role

• Engage with prospective and existing clients via phone calls and emails to support business development.
• Maintain and update client databases and CRM systems accurately.
• Coordinate with internal teams to follow up on client requests, project timelines, and deliverables.
• Support the BD team in preparing reports, tracking leads, and analyzing data using Excel.
• Schedule and organize meetings, prepare meeting minutes, and ensure follow-ups are completed.
• Assist in preparing client proposals.

Competency / Skills:

• Excellent verbal and written communication skills.
• Strong organizational and time-management skills to handle multiple tasks.
• Good at making outbound calls and engaging with clients.
• Experience in client handling and maintaining strong customer relationships
• Ability to identify client/delivery team needs and ensure timely follow-up to fulfil the requirements of both.
• Proficient in Microsoft Excel with working knowledge of VLOOKUP and Pivot Tables.
• Basic data analysis and reporting skills using Excel

Educational Qualification:

Any Graduate or Postgraduate