Job Description

Role & responsibilities Receives and receipts cash items and third party payments and reconciles payments to ledgers. • Reviews credit balances, refunds, adjustments, and claim denials; reconciles, corrects, and applies adjustments to billing records. • Balances batches and reports; prepares income reports and statistics; distributes reports. • Ensures strict confidentiality of financial records. • Performs miscellaneous job-related duties as assigned. • Enter invoices in ERP according to the shipment information and according to specific requirements of the customer. • Submit the invoices via Email or via regular mail according to customer requirements. • Daily wire remittance deposits and check deposits to the appropriate customer account and invoices, ensuring reconciliation of the batch with customer payment details. • Prepare weekly accounts receivable aging report, comments of collection status, analyse of days sales outstanding and credit insurance coverage. • Issue credit memos according to the RMA and DC procedure. • Interface with customer service, sales organizations and senior level management in communicating and resolving issues. • Analyze customer accounts for any skipped or partial payments, or customer errors. • Contact customers immediately to resolve any remittance discrepancies and work with sales to resolve those issues on a timely basis. • Conduct a monthly invoice reconciliation to ensure all shipments are invoiced properly. • Enter and maintain description codes for customer deductions and discrepancies to facilitate AR analysis and follow-up. Contact customers to collect past due amounts. Identify any reasons for non-payment and develop plans with supervisor on how to resolve. Document results of contacts. • Track and follow-up on customer with all open items. • Handle customer receivable inquiries. • Flag and communicate any invoicing or credit memo errors identified when applying remittances. • Analyze deductions and credits in customer accounts, identifying items to net, items to followup with customer, and items requiring potential write-off • Escalate unresolved issues, tracking to final resolution. • Communicates and follows up with internal departments to resolve issues and determine methods for expediting problem payments. • Maintains and administers accounts receivable databases; analyzes and manipulates data and prepares standard and ad hoc reports as required. • Will be responsible for additional tasks as assigned by reporting manager • Maintains invoicing master log Preferred candidate profile • Degree in accounting discipline required • Knowledge of accounts receivable • Knowledge of general accounting procedures • Minimum 1+ years of experience, Excellent communication skills • Must be proficient in Microsoft Office suite • Experience with Sage preferred, not necessary