Account Manager/Inside Sales

Job Summary:

We are seeking a motivated and detail-oriented Campaign Coordinator/Account Manager to join our team in Bengaluru. In this role, you will be pivotal in ensuring outstanding after-sales service and managing end-to-end campaign execution. You will address client enquiries, coordinate campaign - artwork, handle bookings and cancellations, and work closely with internal teams to resolve post-sales issues efficiently. Additionally, you will manage client accounts, facilitate communication, and oversee project deliverables to ensure seamless execution and customer satisfaction.

Key Responsibilities:

Client Communication: Proactively call and email clients (Australia/ New-Zealand) to coordinate artwork requirements and provide after-sales support, ensuring a seamless and satisfactory experience.

Campaign Coordination & Account Management:

• Manage and coordinate campaigns, including artwork and project timelines, to ensure timely and accurate delivery.
• Collaborate with sales, graphics, and other teams to address and resolve post-sales issues effectively.
• Maintain strong client relationships, acting as the primary point of contact for account management.

Customer Support:

• Respond to and resolve customer queries and complaints promptly and professionally via phone, email, or chat.
• Conduct follow-up communications to confirm issue resolution and client satisfaction.

Documentation & Reporting:

• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• Generate and analyse reports on campaign performance and customer satisfaction to identify areas for improvement.

Feedback & Continuous Improvement:

• Collect and share customer feedback with relevant departments to drive service enhancements.
• Stay updated on industry trends, company policies, and

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Sales and customer Support: 2 years (Preferred)

Location:

• Varthur, Bengaluru, Karnataka (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person