Account Manager/Customer Success Associate

As a Customer Success Executive / Account Manager at Cloudhire, you will play a crucial role in ensuring the satisfaction and success of our clients. Your responsibilities will include serving as the primary point of contact for assigned clients post-sale, overseeing the smooth onboarding of new customers onto our SaaS platform, and actively engaging with clients to understand their objectives and provide effective solutions. Monitoring customer health scores and usage metrics to drive renewals will be a key part of your role, along with handling escalations and collaborating with internal teams to promptly address any issues that may arise. Additionally, you will be responsible for identifying upsell opportunities and working closely with the sales team to foster growth. To excel in this position, you must possess excellent communication and relationship-building skills, a solid grasp of SaaS business models and the customer lifecycle, and familiarity with Customer Success platforms or CRMs such as Gainsight or Salesforce. A problem-solving mindset coupled with a genuine passion for ensuring customer success is essential, as is the ability to effectively manage multiple accounts and prioritize tasks. This role is based in Hyderabad, and the working hours are either 10 AM to 7 PM or 11 AM to 8 PM. The budget for this position ranges from 4 to 4.5 LPA. If you are looking to join a dynamic team and make a meaningful impact in the realm of customer success and account management, Cloudhire welcomes your application.,