Account Manager

ROLES & RESPONSIBILITIES:

• Strategic Planning & Implementation:

  Devise and implement bespoke digital marketing strategies tailored to assigned clients.

• Client Relationship Management:

  Proactively nurture client relationships alongside Group - Account Managers, addressing their needs and ensuring utmost satisfaction.

• Collaborative Strategy Development:

  Collaborate closely with Group - Account Managers to develop comprehensive digital marketing strategies that align with clients business objectives and target audiences.

• Content Creation & Curation:

  Craft and curate compelling digital content aligned with client objectives to drive engagement and conversion.

• Performance Monitoring & Optimization:

  Monitor campaign performance metrics, analyze data, and provide actionable insights to optimize ongoing campaigns and achieve desired outcomes.

• Market Research & Portfolio Enhancement:

  Conduct thorough industry and competitor research to inform and enhance client portfolios.

• Client Communication & Reporting:

  Participate actively in client presentations, prepare comprehensive reports, and lead productive client meetings to drive strategic alignment.

• Industry Knowledge & Innovation:

  Stay abreast of emerging trends and best practices in digital marketing to continuously innovate and deliver value-added solutions.

• Internal Team Coordination:

  Coordinate with internal teams such as creative, content, and technical departments to ensure seamless execution and delivery of digital marketing initiatives.

• Primary Client Contact:

  Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.

• Upselling & Cross-selling:

  Proactively identify upsell and cross-sell opportunities to maximize revenue and enhance client satisfaction.

• Platform Expertise:

  Stay updated on the latest trends and advancements in digital marketing platforms, technologies, and best practices.

• Proposal & Pitch Support:

  Assist in the preparation of project proposals, presentations, and pitch materials to support business development efforts and acquire new clients.

• Team Development:

  Conduct regular performance reviews and provide constructive feedback to team members to foster their professional development and growth.

• Financial Collaboration:

  Collaborate with the finance department to ensure accurate billing, invoicing, and financial reporting for client accounts.

• Team Culture:

  Foster a positive and collaborative work environment by promoting open communication, teamwork, and knowledge sharing among team members.

REQUIREMENTS:

• Possess a minimum of 4 years of hands-on experience in digital marketing or client servicing roles.
• Demonstrate a profound understanding of social media trends and digital advertising methodologies.
• Exhibit exceptional communication, presentation, and client management skills to foster fruitful partnerships.
• Showcase proficiency in data analysis to derive actionable insights and optimize campaign performance.
• Display a proactive attitude and a passion for delivering exceptional service to clients.
• Familiarity with project management tools to streamline workflow and enhance efficiency.
• Possess an analytical mindset for interpreting marketing data and driving informed decision-making.
• Demonstrate strong project management and organizational skills to effectively manage multiple tasks and deadlines.
• Exhibit in-depth knowledge of the advertising industry and its evolving landscape.
• Showcase strong leadership qualities and a collaborative spirit to thrive in a team-oriented environment.

BENEFITS:

• Competitive salary package commensurate with skills and experience.
• Opportunities for professional development and training to foster continuous growth.
• Collaborative and supportive work environment that values innovation and creativity.
• Flexible work timings, 5-day work week, and refreshing breaks for work-life balance.