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Pracyva Consulting Services
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Account Manager

Account Manager

Pracyva Consulting Services

11 - 20 years

10 - 20 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Team Management Account Management Client Account Management

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Senior Account Manager Service-Based Clients

About the Role:

seasoned Account Manager

Key Responsibilities:

Serve as the primary point of contact for high-value, long-term service clients.
Build and maintain strong, consultative relationships with senior client stakeholders.
Understand client business goals and align our services to support their objectives.
Drive retention, satisfaction, and account growth through regular touchpoints, performance reviews, and strategic planning.
Collaborate cross-functionally with internal teams to ensure seamless service delivery.
Identify upsell/cross-sell opportunities and contribute to revenue growth.
Handle complex issues with maturity and professionalism, ensuring timely resolution.
Monitor and report on client satisfaction, KPIs, and account health.

Requirements:

10+ years of experience
in Account Management or Client Services, specifically working with
service-based clients
.
Proven track record of building and maintaining long-term, high-value client relationships.
Strong communication, negotiation, and stakeholder management skills.
Deep understanding of service delivery models and client lifecycle management.
Ability to manage multiple client relationships across industries and geographies.
Familiarity with CRM systems, account planning tools, and service operations.
Bachelor's degree in Business, Marketing, or related field (MBA preferred but not required).

Preferred Experience:

Background in professional services, consulting, outsourcing, IT services, or similar industries.
Experience in handling enterprise-level clients or multi-million dollar accounts.

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