Account Manager

As an Account Manager at our company, your role will involve being a proactive and client-focused individual who plays a critical part in building and maintaining strong relationships with our customers. Your responsibilities will include: - Serving as the primary point of contact for assigned customer accounts. - Conducting regular meetings with clients to review project progress, gather feedback, and address concerns. - Maintaining long-term relationships to ensure repeat business and referrals. - Scheduling and facilitating client meetings, demos, and reviews with technical teams. - Capturing detailed meeting notes and sharing action points with internal teams. - Monitoring project progress using tools like Jira or similar project management tools. - Identifying opportunities to upsell support, AMC services, or additional projects. - Actively engaging clients for testimonials, referrals, and case studies. - Updating and managing all client-related information, tasks, and interactions in Zoho CRM or any CRM tool. - Maintaining accurate records of communications, opportunities, and follow-ups. - Working closely with technical, sales, and support teams to ensure customer needs are met. - Acting as the voice of the customer internally, advocating for their requirements and experience. Qualifications and requirements for this role include: - Proven experience as an Account Manager, Customer Success Manager, or similar client-facing role in IT or service-based industries. - Excellent command of written and spoken English. - Strong organizational and multitasking skills with attention to detail. - Hands-on experience with CRM systems (Zoho preferred) and project management tools (Jira or similar). - Strong interpersonal skills and ability to build trust with clients. - Ability to understand technical concepts and communicate them clearly to non-technical stakeholders. - Proactive approach to problem-solving and driving client success. It would be nice to have experience with upselling/cross-selling IT services or AMC contracts, familiarity with SaaS environments or software development projects, and a basic understanding of business processes in service delivery.,