Account Manager, HNC

Job Description

The Account Manager will ensure the management and growth of the Health, Nutrition and Care (HNC) business of the assigned customer portfolio in Taste. The incumbent will be responsible for ensuring customer satisfaction and contribute to the growth and retention of our customer accounts. The position will support our business in India, Srilanka and Bangladesh in partnership with another Account Manager. The position will be based in Mumbai India. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. Your Key Responsibilities: Responsible for assigned accounts by establishing and maintaining strong customer relationships. Identify new business opportunities and collaborate with internal teams to commercialize these opportunities. Manage and develop a portfolio of customers, maintain and grow the sales in one defined region. Plan and budget demand for products and customers in collaboration with respective planning tools and functions Achieve KPI objectives Topline Sales revenue, Gross Margin (GPx) and Specific innovation/synergy sales. Use the Project Management system to capture customer projects, visit reports and correspondence. Support the project management of new projects and opportunities for key strategic customer accounts Drive projects towards the best possible solution for both the client and dsm-firmenich - attention to sense of urgency. Obtain accurate customer forecast of future sales and volumes on a monthly basis. Deliver prompt and optimal service to customers and address any concerns in partnership with Customer Care and Supply Chain teams. Keep abreast of and share competitor and market activity and highlight potential market opportunities in monthly reporting and internal sales meetings. Actively manage pricing of the customer/product portfolio in alignment with commercial management rules & guidelines. Work with the marketing organization to facilitate product launches, provide top notch service to achieve quick time-to-market with new products, concepts and co-design marketing campaigns to ensure successful launches Monitor client satisfaction and initiate corrective action where needed. Follow safe work practices/rules and practice safe behavior at all times, having regard to own and others safety. Support legacy HNC account managers to cross sale taste portfolio. We bring The chance to work on impactful projects and play a key role in shaping dsm-firmenich s growth in the HNC segment by driving strategic customer relationships, fostering innovation, and contributing to market expansion. A team of diverse employees who aren t afraid to think outside of the box. A truly global and collaborative team that cares about the experience of our employees. The encouragement you need to develop and achieve personal growth. A role that is crucial on projects and allows you to build your brand. A caring and supportive environment where you re empowered to grow and share your ideas. You Bring: Educational Background Bachelor s degree in Business, Science, Food Technology, or a related field. Industry Experience 7-12 years of Sales or Account Management experience in the food or nutraceutical industry, with a strong track record of sales success and a growth mindset. Commercial & Analytical Skills Strong commercial acumen with the ability to analyze data, identify trends, and develop strategic solutions. Communication & Collaboration Excellent interpersonal, written, and verbal communication skills, with the ability to engage effectively across teams and with customers. Problem-Solving & Adaptability Proven ability to navigate complex, matrixed organizations, solve problems efficiently, and work independently in a remote environment. Technical Proficiency & Passion Proficient in Microsoft Office and Teams, with SAP experience preferred but not essential. Passion for sales, self-motivation, and the ability to build strong