Account Management - Product Escalation Lead

Job Description

Role & responsibilities • Log issues with all relevant details, including the nature of the issue, steps to mitigate it, affected users or systems, and any error messages • Ensure that the right teams (e.g., technical support, product, engineering) are informed about the issue Assist the front-end team in renewal of contract Understand terms and prepare materials for renegotiation, request and manage quoting, pricing and all approvals, and support solutioning any issues that arise during the process • Effectively document and log all relevant details, assess impact, assign severity, ensure all the right internal teams are informed, assign priority, and communicate to customer that issue has been registered and is being addressed • Taking the lead on more complex expansions or renewals supporting other AMT members as appropriate. • Taking responsibility and ownership for analysing market opportunities, growing the business, development of sales strategies, and forecasting within your territory Preferred candidate profile • Excellent communication and interpersonal skills both written and verbal • Accuracy and attention to detail • Basic computer skills, MS Office knowledge • Strong understanding of sales cycle • Demonstrated ability to effectively manage customer relationships at all levels • Technical aptitude; must be able to quickly products/services ,sales strategies, pricing, delivery, and installation processes Perks and benefits : Cab facility and Night shift bonus Interested candidate can drop their resume on raushan.ara@wipro.com.