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Global Support Engineer Bean Hr Consulting

5.0 - 9.0 years

5 - 15 Lacs

Gurugram

Work from Office

Purpose of this position - The Support Expert (3rd Level Support SW) supports requests from Tech Expert (2nd Level Support) in solving technical queries for the respective products. He/she processes routed, functionally escalated customer inquiries and provide solutions. The Support Experts are the focal points to involve further Organizations providing L4 Support (e.g., Quality Management, R&D, TPMs, external suppliers etc.). Knowledge Transfer into Service and through different service levels is at all times ensured. Continuous improvement in quality and efficiency is his/her day-to-day charter. The Support Expert (3rd Level Support SW/HW) impacts in these main areas: • Effective and custo...

Posted 4 months ago

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