Account Director

Job Description

What this job involves: Account Manager will be responsible for managing all aspects of the facility management service as per the Client SOW and Contract. In this capacity, the Account Manager is accountable for the India operations and achieve Management Plan and all key performance indicators including responsibility for managing the budgets as per contract and SOW, short and long-term projects, operations and maintenance, interface with Client and its business units and remote management of all facilities under the contract and customer satisfaction. Provide the leadership to the Facility Management team on all Client sites across India. The single point of Management Control for FM in the portfolio. In consultation and collaboration with client & JLL management team, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff. Ensure client satisfaction both internal and External. Demonstrate leadership, responsiveness and creativity. Understand the Facilities Management scope as per agreed SOW, develop / amend the client specific processes and procedures and ensure implementation and compliance of the processes. Responsible for Finance Management including budgeting, forecasting and achieving. Responsible for P&L. Responsible for implementation of short and long-term projects through in house project. Responsible for achieving cost reduction targets year on year. Develop and implement the annual management plan; accomplish key performance indicators as identified. Strong governance on all aspects of the contract. Coordinate discussions with each direct reports regarding goal setting, performance reviews, and career development planning and incentive/salary administration. Ensure compliance with JLL audit standards. Share best practices with the client & JLL management teams Strong team player. Sound like the job you re looking for Before you apply, it s also worth knowing what we are looking for: Education and experience ; Very Good people skills and ability to interact with a wide range of client staff and demands; Knowledge of Occupational Safety requirements; Excellent experience in budgeting, P/L and cost control. Strong PC literacy and proven ability to manage daily activities using various systems; Demonstrated experience with continuous improvement initiatives highly desirable; Demonstrated experience with client reporting and preparation of reports required. A relationship builder Client Satisfaction based in efficiency and cost effectiveness; Continuous improvement in the following :- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.