Accordion India-Senior Director Networking

Role overview:

The Senior Director - Networking drives daytoday operations for the onsite Hyderabad infrastructure team across network, cloud, and systems, and partners closely with US counterparts for global delivery. This role owns ticket governance and SLAs/SLOs, enforces ITIL change practices, ensures documentation currency, and coordinates with vendors to deliver reliable, performant, and secure services spanning campus/branch networks, hybrid cloud, and server platforms.

What You will Do:

• Operate and improve daily services across network, cloud, and systems; own ticket triage, backlog hygiene, and SLA/SLO definitions, with transparent reporting and clear escalation paths.
• Run ticket reviews and service metrics checks; ensure timely handoffs with US teams for incidents, problems, and changes.
• Follow ITILaligned practices for incident, problem, and change; participate in CAB, maintain the change calendar, produce RCAs, and land durable fixes.
• Keep documentation current: enforce a documentation operating rhythmrunbooks, diagrams, inventories, and recovery proceduresand require documentation updates as part of the definition of done for incidents/changes.
• Network operations (preferred stack): manage secure, reliable Meraki campus/branch networking (routing/switching/wireless), internet edge, VPNs, and segmentation; implement actionable monitoring/alerting and performance baselines.
• Cloud and systems operations: help administer hybrid workloads in Azure and AWS; manage Windows/Linux servers and HyperV; coordinate patching, backup/recovery (RPO/RTO targets), and health dashboards.
• Compliance collaboration: support control implementation and evidence collection for SOC 2, HIPAA, and ISO 27001; partner with Security/Governance on audits and continuous improvement. • Vendor coordination and office buildouts: engage vendors for network/AV/datacom; lead inregion execution and validation for office buildouts to firm standards.
• Project delivery: scope, plan, and deliver infrastructure initiatives (e.g., network changes, platform upgrades, cloud deployments) with timelines, risk tracking, and stakeholder updates; manage maintenance windows and cutovers.

Ideally, You Should Have :

• 7+ years in infrastructure roles spanning network, cloud, and systems, with 2+ years in a senior role acting as an escalation point, mentoring junior employees, or running operational teams.

• Broad familiarity across Azure, Meraki, HyperV, and AWS; strong troubleshooting across layers 27; scripting/automation experience (PowerShell and/or Python) preferred.

• Experience defining and operating to SLAs/SLOs, managing ticket queues, and communicating service metrics to stakeholders. • ITIL incident/problem/change discipline, including RCAs and change controls.

• Familiarity with compliance frameworks: SOC 2, HIPAA, ISO 27001; able to translate control requirements into operational practices and documentation.

• Excellent written and verbal communication; comfortable collaborating across India and US time zones and presenting operational status and risks succinctly.

• Outcomeoriented, decisive in escalations, and calm under pressure. • Collaborative and transparent, with strong handoff habits and stakeholder communication.

• Documentation and metricsdriven, using runbooks, diagrams, and KPIs/SLOs to reduce toil and improve reliability.