Job
Description
As an Operations Manager Intern with Avis Budget Group, you will embark on a journey of learning and exploration in various operational areas. Your responsibilities will encompass the supervision and development of front-line employees, the management of fleet vehicles, and the meticulous orchestration of rental operation logistics. You will collaborate closely with associates and managers to drive tangible business results while ensuring memorable employee experiences. **Key Responsibilities:** - Customer Service: Interact with customers during the rental process, addressing inquiries, providing information, and ensuring a smooth rental experience. Handle customer feedback and complaints professionally and escalate issues as needed. - Reservation and Check-In/Check-Out: Assist in managing reservations, checking in and checking out rental vehicles, verifying documentation, and explaining rental terms and policies to customers. - Safety and Compliance: Ensure that all rental vehicles meet safety standards and comply with relevant regulations. Assist in maintaining accurate records of inspections, maintenance, and rental transactions. - Inventory Control: Help maintain an organized inventory of rental vehicles, ensuring accurate records of vehicle availability, rental agreements, and returns. - Quality Assurance: Conduct vehicle quality checks to ensure cleanliness, functionality, and adherence to company standards before and after rentals. - Documentation and Reporting: Maintain organized records of rental agreements, customer information, and incident reports. Prepare reports on rental activity and assist in analyzing data to improve operations. - Cross-Functional Collaboration: Collaborate with other departments such as customer service, sales, and maintenance to ensure the seamless operation of the business. - Ad Hoc Projects: Take on special projects and assignments as directed by the Operations Manager to gain exposure to various aspects of car rental operations. **Qualifications:** - Availability to intern full-time on-site during term, working 35 hours per week. - Active enrollment in a college or university, pursuing a bachelor's degree in hospitality, tourism, or a business-related field, with graduation expected in Spring 2025 with availability for a full-time co-op; or a December 2024 open to a full-time internship in Spring 2025. - Previous internship or work experience in retail, customer service, or the hospitality industry (preferred but not required). - Strong leadership skills, a positive team attitude, and the ability to make independent decisions. - Effective time management and prioritization in a fast-paced, high-pressure, and constantly changing environment. - Ability to work independently with a strong sense of ownership, thoroughness, and attention to detail. - Excellent communication and teamwork skills, with a willingness to support and collaborate with others. - Eagerness to learn, ask questions, and pursue career advancement opportunities in the rental car industry. - Valid driver's license and willingness to work outdoors in varying weather conditions and moderate noise levels. - On-site presence required; this position cannot be performed remotely. This internship at Avis Budget Group offers hands-on experience in the car rental industry, exposure to various aspects of car fleet management and customer service, mentorship, guidance, and networking opportunities within the company. At Avis Budget Group, you will be part of a team of driven individuals performing with purpose, shaping the future of the mobility industry with innovative, customer-focused solutions. The company values diversity of thought, backgrounds, and beliefs, fostering a culture of performance excellence through thought leadership, training, and access to cutting-edge tools, providing safe and sustainable transport solutions that make a difference to the lives of colleagues, customers, and communities.,
