Academic Counselor

We are currently seeking an empathetic, articulate, and service-oriented Academic Counsellor to join our team in Trivandrum. This role involves guiding prospective students and their families in understanding our academic offerings and supporting learners throughout their educational journey. The ideal candidate will be responsible for facilitating the admissions process, maintaining student engagement, and participating in outreach activities.

Key Responsibilities

Student Counselling & Guidance

• Serve as the first point of contact for walk-in visitors, phone calls, and online enquiries
• Provide detailed and accurate information about course structures, eligibility, and career outcomes
• Offer one-on-one counselling to help students select the program best suited to their goals

Lead Follow-Up & Conversion

• Manage and follow up with leads through phone, email, and WhatsApp
• Guide prospective learners through the admission process
• Convert inquiries into successful enrollments through honest, supportive communication

Student Support & Coordination

• Maintain accurate student records and manage necessary documentation
• Support students during onboarding, orientation, and throughout the academic cycle
• Coordinate with instructors and the administration team to ensure a seamless experience

Institutional Outreach

• Establish and maintain partnerships with schools, colleges, universities, and training institutions
• Present Telikoz programs to educators, career counselors, and administrators
• Represent the academy during campus visits, guest lectures, and student orientations
• Promote awareness of cybersecurity career paths and Telikoz’s training offerings

Candidate Profile

• Experience: 2–3 years in academic counselling, admissions, student support, or a related role

• Education: Any graduate or postgraduate degree (a background in education, psychology, or management is an added advantage)

• Skills & Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Ability to manage student data and familiarity with CRM tools or Microsoft Excel
• A proactive, organized, and empathetic approach to student interactions
• Confidence in delivering information in both one-on-one and group settings

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person