811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC

JD - 811 CEC Trainer

• Exceptional interpersonal and communication skills
• Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
• Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
• Drive sales targets and implementation of sales strategies devised for process.
• Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
• Monitor calls on functional and behavioral parameters.
• Has handled Nesting & OJT batches
• Excellent coaching and mentoring techniques
• Can identify Training needs based on call evaluation/ gap in product and process understanding
• Achieving their KRA month after month.
• 2^nd and 4^th Saturday will be weekly off

Candidate Profile

• Minimum education - Graduate or Post Graduate
• Training preferably in a bank's Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
• Must have excellent presentation and communication skills.
• Having a team handling experience would be desirable
• Experience in Retail Banking preferable