3070 Senior Technical Writer

In line with the vision of being a global trade enabler, DP World seeks to satisfy the needs of its end
customers i.e., the importers and exporters. The primary business lines in this endeavor are e-commerce to improve sales, trade finance to improve working capital, end-to-end logistics, and finally, a suite of digital products and tools for logistics operators. DPW is investing in all these pillars and has made good progress in terms of building up a suite of technology products for an initial MVP launch. The Cargoes Suite of products, along with OTM, and WMS form the backbone for end-to-end logistics. These products must be implemented in various countries in all 6 continents where DP World has businesses in. The products are also being sold to our customers on a SaaS model. These products have regular updates and new features being released regularly. The Technical Product Writer role is vital in supporting the success of our customers. It is responsible for the delivery of a set of well-written documents, manuals, FAQs, Videos and HowTos. They are also responsible for the creation and enhancements to the source content regularly. To succeed in this role, the candidate must extensively learn all Cargoes products, related technologies, processes, services, etc. and be able to translate that understanding into easy-to-understand, concise documents, ensuring the reduction of calls and emails, and manual touch points. They will be working closely with the product managers, developers, operations, and business users to deliver high-quality content. The role will report to the Senior Manager – Professional Services, Cargoes. Excellent written skills, the ability to grasp complex problems and their solutions, attention to detail, and deep user empathy are a must to succeed in this role. Experience in SaaS Products or Logistics domain will have an advantage. Furthermore, she/he is an excellent communicator and thrives in a highly collaborative environment