Zoho Implementation Specialist

As an experienced Zoho One Implementation Specialist, you will be responsible for leading the end-to-end implementation, customization, and optimization of Zoho applications, primarily Zoho CRM, Zoho Books, and Zoho Analytics. Your expertise in architecting workflows, integrating modules, and automating business processes will be crucial in delivering scalable solutions tailored to meet business needs. Key Responsibilities: - Zoho CRM - Implement, configure, and customize Zoho CRM modules based on business requirements. - Set up automation workflows, blueprint processes, validation rules, scoring, and assignment rules. - Customize layouts, fields, views, and dashboards. - Integrate CRM with external systems via APIs, webhooks, or third-party tools. - Optimize CRM performance through periodic audits and best-practice recommendations. - Zoho Books - Configure Zoho Books for seamless finance, invoicing, and accounting operations. - Integrate Books with CRM and other Zoho/third-party applications. - Assist with data migration, reconciliation, and adherence to compliance standards. - Zoho Analytics - Design and build interactive dashboards, visualizations, and reports. - Create custom KPIs and metrics aligned with business goals. - Integrate data from CRM, Books, and other Zoho/third-party systems. - Ensure data accuracy, identify trends, and enable data-driven decision-making. - Zoho One Suite - Configure and implement relevant applications across the Zoho ecosystem (Desk, Creator, Projects, Inventory, Flow, etc.) depending on requirements. - Automate cross-functional workflows using Zoho Flow, Deluge scripting, and custom functions. - Lead migration and deployment activities with minimal downtime. - Provide post-implementation support and training to ensure user adoption. Requirements: - 4-6 years of hands-on experience implementing and customizing Zoho One applications. - Strong proficiency in Zoho CRM and Analytics is a must-have. - Solid understanding of business processes across sales, finance, operations, and support. - Experience with Deluge scripting, Zoho APIs, and integrations. - Expertise in building dashboards, KPIs, and advanced reporting. - Ability to manage multiple client projects independently. - Excellent communication, requirement-gathering, documentation, and client-facing skills. Preferred Qualifications: - Zoho certifications (CRM / Creator / Analytics) preferred. - Experience with SQL, JavaScript, or data modeling is a plus. - Understanding of accounting principles (for Zoho Books) is an added advantage. - Prior experience working with SaaS, consulting, or IT service companies. Skills: - Zoho CRM and Zoho Analytics,