Regional Head of Voyage Optimisation Services - ZeroNorth This website uses cookies to ensure you get the best experience. ZeroNorth and our selected partners use cookies and similar technologies (together cookies ) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. You can withdraw and manage your consent at any time, by clicking Manage cookies at the bottom of each website page. Decline all non-necessary cookies Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies , which is always available at the bottom of the site. These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Youtube, Vimeo, Linkedin, Google, Meta Decline all non-necessary cookies Regional Head of Voyage Optimisation Services At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment. ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industrys green transition, enabling our partners to leverage data for actionable decarbonization efforts. Regional Head of Voyage Optimisation Services at ZeroNorth As the Regional Head of Voyage Optimisation Services, you will lead a team of Weather Performance analysts, specialists and Meteorologist, acting as a trusted advisor to both internal and external stakeholders. This position falls under our Professional Services team, with a direct reporting line to the VP / Global Head of Professional Services. Your primary responsibility will be to drive and accelerate the success of our weather advisory services, ensuring that customers achieve their digitalisation and sustainability goals through the effective use of ZeroNorths technology. You will also serve as a bridge between Product teams and customer needs, facilitating the integration of market intelligence and client feedback into product development. Key responsibilities: Lead and mentor a team of voyage optimisation analysts and specialists, fostering a collaborative and high-performance culture Collaborate with commercial operators, vessel masters, and internal stakeholders, while representing the Voyage Optimisation Services team in various forums.Represent the Voyage Optimisation Services team in various internal and external forums, promoting the value of our services. Oversee daily optimisation tasks, ensuring sound commercial decisions and adherence to safety standards. Ensure timely delivery of customer commitments, maintaining high levels of satisfaction and trust. Develop deep expertise in ZeroNorth s optimisation platform and provide insights to the Product team based on user feedback and market trends. Collaborate with customers to understand their business needs and provide commercially optimized voyage advice, while monitoring fleets, delivering training, and introducing new features to maximize value using the ZeroNorth platform. Drive continuous improvement by owning customer feedback and scaling adoption to deliver measurable ROI and KPI outcomes. Collaborate with cross-functional teams including Product, Sales, and Customer Success to enhance customer onboarding, service delivery, and growth. Maintain effective relationships with Product Management and other key internal stakeholders, contributing to the development of new revenue streams. Your profile: Around 5 years of shore-based experience in shipping (e.g., operator, charterer, superintendent, or routing advisor) or 10+ years of sea-going experience, preferably as Chief Mate or Master. Strong understanding of commercial vessel operations and voyage optimisation. Proficient in digital tools and quick to adopt and apply new technologies. Experienced in leading complex projects and driving data-informed decisions. Familiar with emissions reporting workflows, fuel types, and GHG calculation methods. Excellent communication skills with the ability to work effectively across diverse stakeholders and teams. Strong time management, organisational skills, and a proactive, self-motivated approach. Willing to travel and adapt to varying time zones and shifts based on business needs. About ZeroNorth At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact. We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line. Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Lets make global trade green. Our Workspace & Culture As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens. We firmly believe that unity drives progress. With a team composed of the industry s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission. Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; its a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability. As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options. About ZeroNorth At ZeroNorth, were on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions. Data-Driven Impact Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain. Partnering for Success We re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet. Together, we can make global trade green. Let s recruit together and find your next colleague.

This website uses cookies to ensure you get the best experience. ZeroNorth and our selected partners use cookies and similar technologies (together cookies ) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. You can withdraw and manage your consent at any time, by clicking Manage cookies at the bottom of each website page. Decline all non-necessary cookies Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies , which is always available at the bottom of the site. These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Youtube, Vimeo, Linkedin, Google, Meta Decline all non-necessary cookies At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment. ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industrys green transition, enabling our partners to leverage data for actionable decarbonization efforts. Vessel Performance Claims Manager at ZeroNorth As the Vessel Performance Claims Manager at ZeroNorth, youll lead the success of our maritime claims services, playing a pivotal role in accelerating our customers digitalization and sustainability goals through ZeroNorths technology. This position sits within our Professional Services team, reporting directly to the VP / Global Head of Professional Services. Youll lead a team of Claims analysts and specialists, acting as a trusted advisor to both internal and external stakeholders. Youll be the crucial link between our Product and Customer Success teams and our customers, ensuring market intelligence and client feedback directly influence product development. Beyond leading your team, youll also be instrumental in handling complex vessel performance claims, assisting product enhancements, and engaging directly with customers on claims-related disputes. This is a unique opportunity to drive impact at the intersection of technology, commercial performance, and sustainability in the global maritime industry. Key responsibilities: Build, lead, and mentor a high-performing team of performance claims analysts and specialists. Establish efficient workflows, clear responsibilities, and robust delivery standards for claims handling. Oversee the end-to-end handling of performance claims, ensuring accuracy, timeliness, and commercial soundness. Act as a senior point of contact for customers in claims discussions, pushbacks, and escalations. Provide strategic guidance to Customer Success and Sales teams on complex vessel performance issues. Collaborate closely with the Product team to enhance claim-related tooling, reporting features, and define new value-driven services. Support the drafting and review of legal responses for underperformance claims and advise on CP terms and legal interpretation. Define and track service KPIs, supporting continuous improvement and best practice sharing within the team. Qualifications: Around 5 years of shore-based shipping industry experience, ideally in performance claims, operations, or maritime legal advisory. Proven leadership or key management experience within a technical or legal team in a performance-focused setting. Proficiency in digital technologies and data-driven tools, with a strong ability to quickly learn and effectively utilize new tech products. Strong project management skills, demonstrated by a track record of successfully leading complex initiatives. Solid legal knowledge of Charter Party (CP) clauses and their practical interpretations. Excellent communication and interpersonal skills, facilitating effective engagement with diverse stakeholders. Demonstrated ability to work efficiently and collaboratively in a cross-functional environment, even under high workload. Willingness to travel as required and operate across varying shifts or time zones to meet global business needs. About ZeroNorth At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact. We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line. Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Lets make global trade green. Our Workspace & Culture As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens. We firmly believe that unity drives progress. With a team composed of the industry s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission. Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; its a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability. As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options. About ZeroNorth At ZeroNorth, were on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions. Data-Driven Impact Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain. Partnering for Success We re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet. Together, we can make global trade green. Let s recruit together and find your next colleague.

This website uses cookies to ensure you get the best experience. ZeroNorth and our selected partners use cookies and similar technologies (together cookies ) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. You can withdraw and manage your consent at any time, by clicking Manage cookies at the bottom of each website page. Decline all non-necessary cookies Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies , which is always available at the bottom of the site. These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Youtube, Vimeo, Linkedin, Google, Meta Decline all non-necessary cookies ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industrys green transition, enabling our partners to leverage data for actionable decarbonization efforts. Customer Success Manager at ZeroNorth At ZeroNorth, we combine innovation with purpose, driving real change in the maritime industry through our SaaS solutions. Working with us means having the opportunity to directly impact global sustainability while helping our customers succeed. Were looking for an experienced shipping professional, someone who knows life onboard or ashore, and is now ready to help global customers succeed through tech. This role is ideal for someone based in India (Mumbai or Chennai) who wants to pivot from ship or shore-based operations into a strategic, high-growth SaaS role. If you have experience in maritime commercial operations, chartering, vessel performance or bunker operations, and enjoy working with customers, solving problems, and driving technology adoption, this is your opportunity to grow into a strategic role. You will be the trusted advisor to our customers, ensuring they achieve measurable business value. You will work cross-functionally with sales, product, and development teams while maintaining strong relationships with C-level stakeholders. Key responsibilities: Run strategic customer meetings like Steerco, QBRs and business performance reviews virtually and on-site Own and grow customer relationships, engaging both technical and senior commercial stakeholders Collaborate internally with Product, Tech, and Data teams to ensure customer needs are met Track adoption and performance metrics, proactively addressing gaps Identify upsell opportunities and work with Sales to expand relationships Deliver training sessions and enablement workshops tailored to operational and technical users Bring customer feedback to product teams to help evolve our solutions Work as part of a global CSM team and report to the Regional Leads for Customer Success Your profile: Maritime industry experience (preferred: commercial operations, vessel operations, bunker operations & maritime SaaS). Strong understanding of customer relationship management and ability to engage with C-level executives. Experience in project management methodologies, helping structure processes for smooth execution. Strong problem-solving and analytical skills, with the ability to translate complex data into strategic customer actions. Comfortable working in a fast-paced, dynamic environment that values high performance. Excellent verbal and written communication skills, able to simplify complex topics for diverse audiences. Passion for leveraging AI-powered solutions and automation to enhance efficiency and improve decision-making. About ZeroNorth At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimise operations and align commercial success with environmental impact. We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line. Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Lets make global trade green. Role Senior Talent Acquisition Partner People Our Workspace & Culture As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens. We firmly believe that unity drives progress. With a team composed of the industry s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission. Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; its a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability. As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options. About ZeroNorth At ZeroNorth, were on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions. Data-Driven Impact Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain. Partnering for Success We re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet. Together, we can make global trade green. Already working at ZeroNorth? Let s recruit together and find your next colleague.

At ZeroNorth, we combine innovation with purpose, driving real change in the maritime industry through our SaaS solutions. Working with us means having the opportunity to directly impact global sustainability while helping our customers succeed. Were looking for an experienced shipping professional, someone who knows life onboard or ashore, and is now ready to help global customers succeed through tech. This role is ideal for someone based in India (Mumbai or Chennai) who wants to pivot from ship or shore-based operations into a strategic, high-growth SaaS role. If you have experience in maritime commercial operations, chartering, vessel performance or bunker operations, and enjoy working with customers, solving problems, and driving technology adoption, this is your opportunity to grow into a strategic role. You will be the trusted advisor to our customers, ensuring they achieve measurable business value. You will work cross-functionally with sales, product, and development teams while maintaining strong relationships with C-level stakeholders. Key responsibilities: Run strategic customer meetings like Steerco, QBRs and business performance reviews virtually and on-site Own and grow customer relationships, engaging both technical and senior commercial stakeholders Collaborate internally with Product, Tech, and Data teams to ensure customer needs are met Track adoption and performance metrics, proactively addressing gaps Identify upsell opportunities and work with Sales to expand relationships Deliver training sessions and enablement workshops tailored to operational and technical users Bring customer feedback to product teams to help evolve our solutions Work as part of a global CSM team and report to the Regional Leads for Customer Success Your profile: Maritime industry experience (preferred: commercial operations, vessel operations, bunker operations & maritime SaaS). Strong understanding of customer relationship management and ability to engage with C-level executives. Experience in project management methodologies, helping structure processes for smooth execution. Strong problem-solving and analytical skills, with the ability to translate complex data into strategic customer actions. Comfortable working in a fast-paced, dynamic environment that values high performance. Excellent verbal and written communication skills, able to simplify complex topics for diverse audiences. Passion for leveraging AI-powered solutions and automation to enhance efficiency and improve decision-making.