Zendesk Specialist

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Purpose of the Job:

Zendesk AI Specialist

Core Responsibilities:

Workflow Implementation

• Configure and implement workflows as directed by the Zendesk Architect to meet business requirements.
• Leverage Autonomous AI Agent capabilities to enhance automation and agent productivity.
• Ensure workflows are efficient, maintainable, and aligned with platform standards.

Operational Excellence

• Troubleshoot and resolve technical issues related to platform performance.
• Monitor daily operations of the Zendesk platform, addressing abnormalities promptly.
• Ensure integrations with third-party tools function reliably.

Collaboration and Training

• Partner with the Zendesk Architect to understand strategic priorities and translate them into operational tasks.
• Train end-users and provide ongoing support to improve user experience and satisfaction.

Platform Optimization

• Identify opportunities to improve platform performance and efficiency.
• Implement updates and improvements to ensure the platform remains aligned with best practices.

Key Skills and Qualifications:

• Hands-on experience in configuring and implementing workflows in Zendesk.
• Familiarity with Zendesk Autonomous AI Agent functionalities.
• Strong problem-solving and troubleshooting abilities.
• Effective collaboration and training skills.