Zendesk Developer and Integration Specialist

As a seasoned Zendesk implementation expert, you will play a crucial role in leading and executing end-to-end Zendesk implementation and integration with CRM systems. Your hands-on experience in customizing workflows, automations, and apps within Zendesk will be key in enabling a unified digital support experience by integrating it with various backend systems. Key Responsibilities: - Customize and configure Zendesk Support, Chat, Guide, and Explore to enhance efficiency and user experience. - Develop and maintain workflows, automation, and API integrations between Zendesk and other business systems. - Enforce best practices, API governance, versioning, security, performance, and access control. - Create custom UI elements, optimize ticketing flows, and enhance self-service capabilities for improved user experience. - Configure and maintain Zendesk Explore dashboards to provide insights for enhancing support operations. - Collaborate closely with Customer Success, IT, and other teams to gather requirements and implement solutions aligned with the company's mission. - Ensure system integrity, data security, and compliance with industry best practices. - Provide technical support and training to internal Zendesk users, troubleshooting and resolving issues related to functionality and integration. - Stay updated with the latest technologies and industry trends to continuously improve the API Layer. - Participate in code reviews and provide constructive feedback to enhance code quality. Required Qualifications: - 5+ years of experience in Zendesk development, administration, and integration. - Proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup. - Strong understanding of Zendesk Support, Guide, Chat, and Explore. - Experience integrating Zendesk with Salesforce, Slack, or other CRM and communication tools. - Solid understanding of ticketing workflows, automation, macros, and triggers. - Experience with reporting and analytics using Zendesk Explore. - Familiarity with SAML, SSO, OAuth, and other authentication mechanisms. - Understanding of telecom workflows (activation, number portability, top-up, usage tracking) is highly preferred. Preferred Traits: - Product mind-set with a focus on customer impact. - Ability to work independently and own end-to-end delivery. - Strong problem-solving skills and ability to work in a fast-paced environment. - Experience working in a startup or Greenfield project environment is highly preferred. - Excellent communication and collaboration skills. (Note: Additional company details were not provided in the job description.),