About Us Rockstar is a US startup at the intersection of AI and Telecom, building the future of digital connectivity. We're not just reimagining telco - we're creating an entirely new category of AI-native mobile experiences. About the Role We're looking for a Conversational AI Engineer to design, build, and optimize next-gen intelligent chatbots that transform customer engagement. If you're passionate about AI/ML, natural language processing (NLP), and building human-like conversational experiences, this role is for you. You'll lead the development of end-to-end chatbot solutions - designing workflows, integrating APIs, crafting prompts, and building tools that power seamless customer journeys across support, billing, and more. This is a rare opportunity to join a 0-1 journey with a seasoned team and top-tier advisors to shape the way millions interact with AI-powered systems in real time . What You'll Do Design Conversational Flows: Build and optimize intelligent customer support experiences on the Maven AGI platform Integrate APIs: Connect chatbots with CRM, billing, ticketing, and enterprise systems Engineer Prompts: Write effective LLM-driven prompts to improve accuracy and engagement with workflow automation Optimize Performance: Continuously monitor KPIs (deflection rate, accuracy, CSAT) and refine flows What We're Looking For 3+ years of experience in conversational AI / chatbot development (LLM-based preferred) Strong background in API development & integration (REST, Webhooks) Hands-on NodeJS experience for chatbot workflows Familiarity with prompt engineering and working with LLMs (RAG pipelines, fine-tuning) Experience with customer support platforms (Zendesk, Salesforce, Freshdesk) Problem-solving, debugging, and independent delivery mindset Why Join Us? Be at the forefront of Conversational AI , shaping the next wave of intelligent customer engagement Work in a startup-style environment with ownership and freedom to innovate Work with seasoned operators who have built unicorns before Collaborate with AI-first teams where ideas move fast and execution matters
You will be joining a stealth-mode US-based Bay Area startup at the intersection of AI and Telecommunications, founded by the visionary behind a Sequoia-backed unicorn startup. This presents a unique opportunity to be part of a 0-1 journey with a seasoned team and top-tier advisors. As a seasoned Zendesk implementation expert, your primary responsibility will be to lead and execute end-to-end Zendesk implementation and integration with CRM. You should have hands-on experience in customizing workflows, automations, and apps within Zendesk, as well as integrating it with CRM systems, billing platforms, AI agents, and other backend systems to create a unified digital support experience. Your key responsibilities will include customizing and configuring Zendesk Support, Chat, Guide, and Explore to improve efficiency and user experience. You will develop and maintain workflows, automation, and API integrations between Zendesk and other business systems while ensuring best practices, API governance, security, performance, and access control. Additionally, you will focus on enhancing user experience, optimizing ticketing flows, creating custom UI elements, and improving self-service capabilities. You will configure and maintain Zendesk Explore dashboards for analytics and reporting, collaborate with stakeholders to gather requirements, ensure security and compliance, provide technical support and training to internal Zendesk users, and stay updated on the latest technologies and industry trends. To qualify for this role, you should have at least 5 years of experience in Zendesk development, administration, and integration, proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup, and a strong understanding of Zendesk Support, Guide, Chat, and Explore. Experience in integrating Zendesk with Salesforce, Slack, or other CRM and communication tools is required, along with knowledge of ticketing workflows, automation, macros, triggers, reporting, analytics, and authentication mechanisms. Understanding telecom workflows is highly preferred. Preferred traits for this role include a product mindset focused on customer impact, the ability to work independently and deliver end-to-end solutions, strong problem-solving skills, experience in a startup or Greenfield project environment, and excellent communication and collaboration skills. In return, you will have the opportunity to build a modern digital telco platform from scratch, gain exposure to AI, telecom, and customer experience technologies, and be part of a dynamic work culture that values flexibility and innovation.,
As a Conversational AI Engineer (AI Chatbot Developer), you will play a crucial role in designing, building, and optimizing next-gen intelligent chatbots to enhance customer engagement. Your passion for AI/ML, natural language processing (NLP), and creating human-like conversational experiences will drive you to lead the development of end-to-end chatbot solutions on the Maven AGI platform. Your responsibilities will include: - Designing Conversational Flows: You will build and optimize intelligent customer support experiences. - Integrating APIs: Connect chatbots with CRM, billing, ticketing, and other enterprise systems seamlessly. - Engineering Prompts: Write effective LLM-driven prompts to enhance accuracy and engagement with workflow automation. - Performance Optimization: Continuously monitor KPIs such as deflection rate, accuracy, and CSAT to refine chatbot flows. To qualify for this role, you should have: - 3+ years of experience in conversational AI/chatbot development (LLM-based preferred). - Strong background in API development and integration, including REST and Webhooks. - Hands-on experience with NodeJS for chatbot workflows. - Familiarity with prompt engineering and working with LLMs, including RAG pipelines and fine-tuning. - Experience with customer support platforms like Zendesk, Salesforce, and Freshdesk. - Strong problem-solving skills, debugging abilities, and an independent delivery mindset. If you are looking for an opportunity to shape the way millions interact with AI-powered systems in real-time, this role at Rockstar Automations could be the perfect fit for you.,