Conversational AI Engineer

As a Conversational AI Engineer (AI Chatbot Developer), you will play a crucial role in designing, building, and optimizing next-gen intelligent chatbots to enhance customer engagement. Your passion for AI/ML, natural language processing (NLP), and creating human-like conversational experiences will drive you to lead the development of end-to-end chatbot solutions on the Maven AGI platform. Your responsibilities will include: - Designing Conversational Flows: You will build and optimize intelligent customer support experiences. - Integrating APIs: Connect chatbots with CRM, billing, ticketing, and other enterprise systems seamlessly. - Engineering Prompts: Write effective LLM-driven prompts to enhance accuracy and engagement with workflow automation. - Performance Optimization: Continuously monitor KPIs such as deflection rate, accuracy, and CSAT to refine chatbot flows. To qualify for this role, you should have: - 3+ years of experience in conversational AI/chatbot development (LLM-based preferred). - Strong background in API development and integration, including REST and Webhooks. - Hands-on experience with NodeJS for chatbot workflows. - Familiarity with prompt engineering and working with LLMs, including RAG pipelines and fine-tuning. - Experience with customer support platforms like Zendesk, Salesforce, and Freshdesk. - Strong problem-solving skills, debugging abilities, and an independent delivery mindset. If you are looking for an opportunity to shape the way millions interact with AI-powered systems in real-time, this role at Rockstar Automations could be the perfect fit for you.,