Zendesk Developer and Integration Specialist Rockstar Automations

5.0 - 9.0 years

0 Lacs

karnataka

On-site

You will be joining a stealth-mode US-based Bay Area startup at the intersection of AI and Telecommunications, founded by the visionary behind a Sequoia-backed unicorn startup. This presents a unique opportunity to be part of a 0-1 journey with a seasoned team and top-tier advisors. As a seasoned Zendesk implementation expert, your primary responsibility will be to lead and execute end-to-end Zendesk implementation and integration with CRM. You should have hands-on experience in customizing workflows, automations, and apps within Zendesk, as well as integrating it with CRM systems, billing platforms, AI agents, and other backend systems to create a unified digital support experience. Your key responsibilities will include customizing and configuring Zendesk Support, Chat, Guide, and Explore to improve efficiency and user experience. You will develop and maintain workflows, automation, and API integrations between Zendesk and other business systems while ensuring best practices, API governance, security, performance, and access control. Additionally, you will focus on enhancing user experience, optimizing ticketing flows, creating custom UI elements, and improving self-service capabilities. You will configure and maintain Zendesk Explore dashboards for analytics and reporting, collaborate with stakeholders to gather requirements, ensure security and compliance, provide technical support and training to internal Zendesk users, and stay updated on the latest technologies and industry trends. To qualify for this role, you should have at least 5 years of experience in Zendesk development, administration, and integration, proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup, and a strong understanding of Zendesk Support, Guide, Chat, and Explore. Experience in integrating Zendesk with Salesforce, Slack, or other CRM and communication tools is required, along with knowledge of ticketing workflows, automation, macros, triggers, reporting, analytics, and authentication mechanisms. Understanding telecom workflows is highly preferred. Preferred traits for this role include a product mindset focused on customer impact, the ability to work independently and deliver end-to-end solutions, strong problem-solving skills, experience in a startup or Greenfield project environment, and excellent communication and collaboration skills. In return, you will have the opportunity to build a modern digital telco platform from scratch, gain exposure to AI, telecom, and customer experience technologies, and be part of a dynamic work culture that values flexibility and innovation.,

Posted 2 weeks ago

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