Remote
Full Time
A Zendesk admin/engineer role involves managing and maintaining a Zendesk instance, developing custom solutions using APIs, and troubleshooting technical issues. Key responsibilities include configuring Zendesk Support, Guide, and Explore; implementing automation scripts; and collaborating with cross-functional teams. Required skills often include experience with Zendesk, strong programming knowledge (especially JavaScript, HTML, and CSS), and proficiency with Zendesk APIs and webhooks.
Responsibilities
Administration: Manage and maintain Zendesk instances, including configuration, customization, and user management.
Development: Develop and implement custom solutions using Zendesk's APIs and SDKs. Experience with programming languages like JavaScript, Python, or Ruby is often required.
Automation: Design and implement automation scripts to improve efficiency and productivity.
Troubleshooting: Troubleshoot and resolve technical issues related to Zendesk and its integrations.
Collaboration: Work with cross-functional teams to identify and prioritize project requirements.
Optimization: Optimize Zendesk features and workflows, such as designing and implementing automation scripts.
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