Workshop Manager

Role & responsibilities

• Staff Management: S

  upervising technicians, service advisors, and other workshop personnel. Setting performance goals, conducting performance reviews, and fostering a positive and productive work environment.

• Service Operations:

  Coordinating and scheduling repair and maintenance work, ensuring timely and accurate completion of jobs. Overseeing the quality of work performed, adhering to manufacturer specifications and safety standards.

• Customer Service:

  Managing customer interactions, addressing inquiries and complaints, and ensuring high levels of customer satisfaction.

• Inventory Management:

  Monitoring stock levels of parts and supplies, ordering new items as needed, and maintaining an organized inventory system.

• Financial Management:

  Managing the workshop's budget, tracking expenses, and identifying opportunities to improve profitability.

• Compliance and Safety:

  Ensuring the workshop adheres to all relevant safety regulations, environmental guidelines, and company policies.

• Maintenance and Equipment:

  Overseeing the maintenance and proper functioning of all tools, equipment, and machinery within the workshop.

Essential Skills:

• Technical Expertise:

  A strong understanding of automotive systems, repair procedures, and diagnostic equipment.

• Leadership and Management:

  Ability to motivate and guide a team, delegate tasks effectively, and resolve conflicts.

• Customer Service:

  Excellent communication and interpersonal skills to interact with customers and build strong relationships.

• Financial Acumen:

  Understanding of budgeting, cost control, and revenue generation.

• Problem-Solving:

  Ability to identify and resolve issues related to vehicle repairs, customer complaints, or operational challenges.

• Organization and Planning:

  Ability to manage multiple tasks, prioritize work, and maintain an organized workspace.

• Compliance and Safety:

  Knowledge of relevant safety regulations and the ability to ensure a safe working environment.