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Accenture in India
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Workforce Services Associate

Workforce Services Associate

Accenture in India

1 - 5 years

0 Lacs

maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

workforce management wfm customer support client relationship management workforce dialer problemsolving detail orientation

Work Mode

On-site

Job Type

Full Time

Job Description

As a Workforce Services Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions to dissatisfied customers. Your responsibilities will include closing faults and complaints within SLAs, strategically aligning people and resources to business objectives, optimizing and automating scheduling and performance management based on agent availability, forecast call volume, and revenue targets. **Key Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact within your own team and direct supervisor - Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Be an individual contributor as part of a team with a focused scope of work **Qualifications Required:** - Adaptable and flexible - Ability to perform under pressure - Problem-solving skills - Detail orientation - Ability to establish strong client relationships Please note that this role may require you to work in rotational shifts. You are expected to have a graduation degree and possess 1 to 3 years of experience in Workforce Dialer - Workforce Management (WFM). Accenture is a global professional services company with leading capabilities in digital, cloud, and security. They combine unmatched experience and specialized skills across more than 40 industries, offering Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 699,000 employees serving clients in more than 120 countries, Accenture embraces the power of change to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information.,

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Workforce Services Associate