6 Workforce Dialer Jobs

As a Workforce Services Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions to dissatisfied customers. Your responsibilities will include closing faults and complaints within SLAs, strategically aligning people and resources to business objectives, optimizing and automating scheduling and performance management based on agent availability, forecast call volume, and revenue targets. **Key Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact within your own team and direct supervisor - Receive detailed to ...

As a Workforce Services Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs, strategically aligning people and resources to business objectives, optimizing scheduling and performance management based on agent availability, forecasted call volume, and revenue targets. This institutional process aims to maximize performance levels and competency within the organization through various workforce management activities such as field service management, human resource management, perf...

As a Workforce Services Analyst at Accenture, you will play a key role in our Customer Support vertical by managing and resolving customer queries, handling escalations and complaints, and delivering optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs, strategically aligning people and resources to business objectives, and automating scheduling and performance management based on agent availability, forecasted call volume, and revenue targets. This institutional process aims to maximize performance levels and competency within the organization through activities such as field service management, human resource management, performance and training...

As a Workforce Services Specialist at Accenture, you will be responsible for aligning people and resources to business objectives in a strategic manner that optimizes scheduling and performance management. Your role will involve maximizing performance levels and competencies within the organization, focusing on workforce management activities such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. You will work towards maintaining a productive workforce by ensuring strategic alignment of resources based on agent availability, forecasted call volume, and revenue targets. Y...

As a Workforce Services Senior Analyst at Accenture, you will be part of the Customer Support vertical, where your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and ensuring the best possible resolutions. Your role will also involve closing faults and complaints within SLAs. Your key focus will be on strategically aligning people and resources to business objectives in order to optimize and automate scheduling and performance management based on agent availability, forecasted call volumes, and revenue targets. The Workforce Management team, to which you will belong, plays a vital role in maximiz...

As a Workforce Services Senior Analyst at Accenture, you will utilize your expertise in Workforce Dialer - Workforce Management (WFM) to align people and resources strategically with business objectives. Your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints, and ensuring the best possible resolutions for dissatisfied customers. You will play a crucial role in closing faults and complaints within SLAs, ensuring optimal scheduling and performance management based on agent availability, call volume forecasts, and revenue targets. Your contributions will help in maximizing performance levels and competencies across the organizatio...