Workforce Services Associate

As a Workforce Services Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide optimal resolutions to dissatisfied customers. Your responsibilities will include closing faults and complaints within SLAs, aligning people and resources strategically to meet business objectives, optimizing and automating scheduling and performance management, and ensuring workforce productivity. You will play a crucial role in maintaining a productive workforce through various activities such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. **Key Responsibilities:** - Solve routine problems by following general guidelines and precedents - Interact within your team and with your direct supervisor - Receive detailed to moderate instructions for daily tasks and comprehensive guidance for new assignments - Impact your own work through the decisions you make - Contribute individually within a team with a focused scope of work - Work effectively in rotational shifts if required **Qualifications Required:** - Graduation in any discipline **About Accenture:** Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With a workforce of 699,000 people across 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, all powered by a vast network of Advanced Technology and Intelligent Operations centers. Embracing the power of change, Accenture creates value and shared success for clients, employees, shareholders, partners, and communities. **Skills Required:** - Workforce Analytics - Workforce Experience Analytics - Adaptability and flexibility - Agility for quick learning - Strong written and verbal communication skills - Ability to meet deadlines - Teamwork skills - Proficiency in Microsoft Excel and PowerPoint,