Windchill Administrator

Role & responsibilities

1. Provide day-to-day PLM/CAD software applications support to individual customers by responding to technical support requests while using independent discretion and judgment in analysing and determining the probable cause of problems

2. Work collaboratively with internal team and external program reps to combine business requirements and software capabilities into a cohesive and optimized toolset

3. Provide guidance to individuals regarding PLM/CAD software applications usage and functionality, suggested techniques, best practices, and resolution to problems involving unexpected application behaviour

4. Assist and lead in the development of productivity-enhancing applications for use with in-place PLM/CAD software applications

5. Interface with PLM/CAD vendors to address escalated issues and problems

6. Interface with custom application developers to create and implement customized productivity-enhancing programs

7. Install, configure, customize, maintain, and upgrade PTC Windchill products. Provide technical support, server management, network, and database administration.

8. Troubleshoot Windchill technical issues including both server and CAD client-side., Manage System Performance using PTC System or other monitoring tools.

9. Develop and document processes and user guides. Use ticketing system to document requests, track changes, and explain resolutions.

10. Ensure that new users get PTC Windchill products properly installed with appropriate permissions. Liaison with the Cero / Windchill Users group, Maintain user statistics of PTC products.

11. Lead & support product updates, upgrades, and migrations

12. QA testing to support application code change, upgrades, migrations, etc.

13. Evaluate current and emerging technologies in the area of PLM/CAD

Preferred candidate profile

1. experience with PTC Windchill including both experience managing the tool and supporting the associated infrastructure.

2. Experience in working with engineering staff to diagnose and resolve issues. Experience with creating Windchill Products, Workflows, and Lifecycles and Cero configuration files.

3. Experience managing PLM or PDM systems. Familiarity with the various Windchill Modules and CAD Tools.

4. Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators. Ability to time manage and prioritize projects.

5. Experience & knowledge with PLM systems (Windchill preferred) and knowledge of the following: CAD Data Management, Document Management, Change/Configuration Management, Approval Workflows, Bills of Material, Visualizations, Components Management, Supplier Management

6. Experience with CAD applications such as Creo, ACAD, and SolidWorks, solidage

7. Experience working with Linux, UNIX, and Windows environments

8. Demonstrated comprehensive problem solving skills; ability to find timely solutions while managing multiple tasks/priorities