About Five9
Five9 is a leader in cloud-based call center solutions and one of the Bay Area s fastest-growing companies. Headquartered in San Ramon, CA, Five9 continues to expand globally. We offer a competitive base salary, a full benefits package, and an attractive employee stock purchase plan. Five9 provides a high-energy work environment with significant opportunities for personal and professional growth. Role Overview
Five9 is seeking an experienced WFO Systems Engineer
to join the Technical Operations team. The ideal candidate will have strong systems administration experience, deep expertise in WFO technologies, excellent troubleshooting skills, and strong communication capabilities. Key Responsibilities
- Build, deploy, and configure
WFO Verint
and Five9 WFO
platforms in global data centers. - Collaborate with Cloud Operations teams to monitor production environments, with a primary focus on WFO instances.
- Serve as the primary point of contact for troubleshooting and resolving WFO-related issues.
- Perform proactive performance management and capacity planning.
- Manage technical projects including build, planning, documentation, and training for WFO systems.
- Complete assigned tickets and tasks in a timely manner.
- Follow change management procedures and participate in scheduled off-hours maintenance windows.
- Participate in on-call rotation.
Required Skills & Experience
- Minimum
4 years
of technical experience in Windows and Active Directory system administration. - Strong experience with
WFO
, PBX
, Dialer
, ACD
, CTI
, VoIP
, IVR/VRU
, and call center operations. - Minimum
5 years
of experience with Verint software installation, configuration, and administration
, preferably in a multi-tenant cloud environment. - Solid experience with
Verint QM/WFM
(required). - Knowledge of
Verint Analytics
and DPA
is highly desirable. - Experience with
AWS/GCP administration
and/or cloud certifications is a strong plus. - Experience with
Java Enterprise
, related frameworks, and application servers such as Tomcat
and JBoss
. - Strong proficiency in
MS SQL ( / )
including database structure, administration, performance tuning, and scripting. - Excellent verbal and written communication skills.
- Bachelor s degree in Computer Science or equivalent experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: .
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
