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Taskus
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WFM Supervisor (RTM)

WFM Supervisor (RTM)

2 - 6 years

|

3 - 6 Lacs

Mohali Punjab India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Real Time Management teams workforce management concepts

Work Mode

On-site

Job Type

Full Time

Job Description

Five (5) years related call center workforce management experience with at least 2 years of supervisory experience of leading a team of Real Time Analysts in a fast paced environment.
Experience in Planning and Scheduling will be an added advantage.

Preferred Special Skills, Knowledge or Qualifications

Overall 5+ years of experience in WFM
2 years of experience leading Real Time Management teams
Ability to demonstrate and articulate understanding of key workforce management concepts
Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook)
Strong quantitative/analytical skills

Location : - Navi Mumbai, Gurugram, Indore, Mohali

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