WFM Scheduler

HCLTech

3 - 8 years

3 - 8 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

capacity planning scheduler wfm planning wfm forecasting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Schedule Management: Develop and maintain work schedules for employees to meet the operational requirements and SLAs.
Team Management: Fostering collaboration, providing clear goals, offering constructive feedback, and supporting continuous learning and development by upskilling the team of Real Time Analysts
Staff Allocation: Allocate staff based on skill sets, availability, and business needs to ensure that the right resources are in place.
Real-time Adjustments: Handle real-time scheduling adjustments and reallocate resources during peak periods or unforeseen circumstances.
Compliance: Ensure that the schedules comply with labor laws, company policies, and contractual agreements.
Reporting: Generate and analyze scheduling reports to identify trends, issues, and areas for improvement.
Communication: Communicate schedule changes and updates promptly to all relevant stakeholders.
Coordination: Work closely with team leaders and managers to understand staffing needs and preferences.
Conflict Resolution: Resolve scheduling conflicts and issues to minimize disruptions to operations.

Qualifications

Education: Bachelors degree.
Experience: Prior experience in scheduling, workforce management, or operations within the BPO industry is highly desirable.

Working Conditions

The role may require working in shifts, including nights, weekends, and holidays, depending on the operational needs. The Scheduler may work in an office environment or remotely, depending on the company's policies.

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