WFM Real-Time Analyst

As a Real-Time Analyst at our company located in Sector 98, Noida, you will play a crucial role in ensuring the smooth workflow management, capacity planning, and real-time analysis. Your responsibilities will include: - Real-Time Monitoring and Tracking to ensure operations are running smoothly - Identifying Deviations promptly to address any issues - Proactively Problem Solving and Adjustment to maintain service levels - Dynamic Resource Allocation based on real-time data for optimal staffing levels - Approving/Denying off-phone activities prioritizing call volume over other tasks - Managing Unexpected Events by re-optimizing the workforce - Communication and Collaboration with team members - Data Analysis and Reporting for decision-making - Root Cause Analysis to address underlying issues - Minimizing Idle Time and Overstaffing for efficient operations - Preventing Understaffing to avoid long customer wait times - Enhancing Operational Efficiency through optimal resource utilization Qualifications required for this role include a Bachelor's or Master's Degree, preferably in business administration, operations management, or information technology. You should have at least 5 years of experience in workflow management, capacity planning, and real-time analysis. Additionally, the skills required for a Real-Time Analyst at our company include: - Strong Analytical Skills - Technical Proficiency - Excellent Communication Skills - Problem-Solving Abilities - Adaptability - Attention to Detail - Teamwork and Collaboration If you are looking for a challenging role where you can utilize your analytical skills and contribute to operational efficiency, this position might be the perfect fit for you.,