WFM Configuration Manager and WFM Lead - EMEA

The Global Workforce Management Configuration Manager role is a strategic leadership position responsible for overseeing the Global WFM Configuration Team and serving as the Workforce Management Lead for EMEA. In this role, you will play a crucial role in shaping and optimizing workforce management solutions across a complex, multinational enterprise. Your responsibilities will include ensuring alignment with business strategy, labor compliance, and operational efficiency. Leading a team of WFM Configuration Analysts, you will drive innovation, automation, and best practices in workforce management technology. As the primary WFM leader for the EMEA region, you will build relationships with cross-functional partners such as ER, People Business Partners, IS&T, Retail Operations, and GPO teams. Your role will involve ensuring that UKG WFM solutions support both regional and global business priorities. Deep technical expertise in UKG WFM (Kronos), including configuration, integrations, SQL, APIs, and automation, is essential for this role. Additionally, strong leadership and stakeholder management skills are required to promote collaboration and continuous improvement across the organization. As the Manager of the Global WFM Configuration Team, your responsibilities will include leading a team of WFM configuration analysts in documenting business requirements, designing solutions, and managing implementation and process change. You will mentor and coach team members to enhance their technical skills, review and document system configurations, establish training programs, develop test plans, and optimize WFM configurations. In the role of EMEA Workforce Management Lead, you will act as the primary contact for WFM inquiries, escalations, and strategic discussions within the EMEA region. Building strong relationships with cross-functional partners, advocating for regional workforce needs, and ensuring compliance with labor laws and corporate policies are key aspects of this role. Minimum qualifications for this position include a Bachelor's Degree in Technology, deep experience in UKG WFM configuration, expertise in configuring UKG Workforce Central, understanding of SQL, APIs, and integrations, relevant certifications from UKG, proven ability to lead high-performing teams, stakeholder management skills, problem-solving abilities, and knowledge of labor laws in the EMEA region. Preferred qualifications include the ability to thrive in a fast-paced environment, experience in leading project work streams, strong problem-solving and analytical skills, excellent communication abilities, and the capacity to manage global project portfolios effectively.,