Warranty Claim Associate - Level II

DESCRIPTION

Job Summary

This role supports both internal operations and external stakeholders by managing warranty claims, dealership coordination, and digital sales platform adoption. The specialist ensures timely and accurate claim processing, promotes the use of tools like Power Suite, Seismic, and Salesforce CPQ, and drives continuous improvement through data analysis and user feedback.

Key Responsibilities Warranty Management & Claim Processing

• Review warranty claims with field engineers and validate documentation.
• Coordinate with CCC and VJ dealerships for claim inputs, approvals, invoicing, and closure.
• Maintain accurate records and validate financial data with the finance team.
• Support OEM claim settlements for TML/AL by coordinating with quality teams and dealers.
• Raise NFAs for accepted cases and ensure financial closure.

Sales Enablement Platform Support

• Promote routine use of digital sales tools across the region.
• Demonstrate platform functionality and provide training to new users.
• Resolve support issues and escalate recurring problems to senior specialists.
• Share user feedback with the Digital Platform Program Team for enhancements.

Data Management & Reporting

• Manage and analyze data related to warranty claims and platform usage.
• Release scheduled reports and provide actionable insights.
• Ensure compliance with service KPIs and internal processes.

Collaboration & Communication

• Liaise with IT, vendors, and functional teams to improve platform and warranty processes.
• Communicate effectively with dealers, plant teams, and internal stakeholders.
• Support reverse logistics and parts return tracking.

RESPONSIBILITIES

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field; or equivalent experience.
• High school diploma or equivalent for administrative support functions.
• Licensing may be required for compliance with export controls or sanctions regulations.

Core Competencies

• Communicates Effectively – Tailors communication to audience needs.
• Values Differences – Appreciates diverse perspectives and cultures.
• Ensures Accountability – Meets commitments and deadlines.
• Problem Solving – Uses systematic analysis to resolve issues.
• Customer Orientation – Focuses on delivering value to stakeholders.
• Tech Savvy – Embraces digital tools and innovations.
• Collaborates – Builds partnerships to achieve shared goals.
• Nimble Learning – Learns quickly through experimentation.
• Plans and Aligns – Prioritizes work aligned with goals.

QUALIFICATIONS

Skills and Experience

• Experience in Sales, Customer Service, Warranty, or Support environments.
• Strong problem-solving and data analysis skills.
• Proficiency in MS Word, Excel, PowerPoint; familiarity with Salesforce CPQ, Seismic, Power Suite.
• Effective written and verbal communication skills.
• Knowledge of distribution/service networks and supply chain processes.
• Ability to manage customer orders and warranty claims independently.
• Presentation and training delivery skills.
• Experience in reverse logistics and parts tracking.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2418412

Relocation Package Yes