Walkin Interview- Voice process Airoli location

We have Walk- in interviews on 2nd September 2025 at our Airoli office for Voice process.

Shift Timing- Afternoon shift( 1pm- 10pm )

Location- Airoli

Kindly find the job description as follows.

Role & responsibilities

To comply with the regulatory regimes in which SS&C operates including Data Protection, Financial Crime Prevention and CASS regulations Knowledge and Technical Skills •

Proficiency in the English (UK) language is essential, both spoken and written language skills are required. •

Provide real-time assistance to clients through inbound and outbound telephone calls, web chat, answering questions, resolving issues, and offering guidance. •

Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits •

Supporting clients with a number of platform specific support tools and processes •

Adherence to schedules to ensure Service Level Agreements are achieved. •

Ensure timely and accurate responses to client enquiries while maintaining a professional and client-centric approach. •

Preferred candidate profile

Proficiency in the English (UK) language is essential, both spoken and written language skills are required to communicate with UK colleagues and UK and global clients. •

A flexible approach to completing variety of tasks to support TL / TM and other teams for business needs. •

To escalate issues or potential breaches to Line Manager. •

Provide a quality service, aiming for 100% accuracy and timeliness of delivery. •

To review processes and practices within your role to propose change and improvement where individual and team performance are being affected. •

Keeps own knowledge of processes, products and appropriate regulation up to date •

Proven experience in a contact centre role, with a minimum of 1 - 2 years of experience. Preferably in the UK Mutual Funds Financial Services environment. •

Good keyboard skills and familiar with Microsoft word and excel •

Ability to identify areas of risk or concern, either within team or in the business. •

Exceptional communication and interpersonal skills. •

Flexible and adaptable to change and challenges.

This role offers a unique opportunity to combine your financial expertise, client service skills, and UK language proficiency to deliver outstanding value to our clients.

If you are a dedicated and knowledgeable professional who thrives in a dynamic environment, we encourage you to apply and join our team.

Interested candidates can send their cv on apnaik@sscinc.com