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232 Job openings at Vuram
About Vuram

Vuram is a Digital Transformation services company focused on delivering innovative technology solutions and services that drive business productivity and efficiency through automation and the use of Low-Code platforms.

Senior Group Manager - Operations

Bengaluru

8 - 9 years

INR 10.0 - 14.0 Lacs P.A.

Work from Office

Full Time

Minimum of 8 years of experience in a management roleProven track record of successful leadership and team managementAbility to develop and implement strategic plansExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesExperience in budget management and financial analysisKnowledge of Motor Claims industry trends and best practicesBachelor s degree in business administration or a related fieldMaster s degree in business administration or a related field preferredProfessional certifications such as CII, PMP, Six Sigma, or CFA are a plusStrong leadership and management skillsExcellent analytical and critical thinking abilitiesAbility to work well under pressure and meet deadlines Qualifications Graduate with Motor Claims certification preferable

Senior Group Manager - Process Training

Visakhapatnam

2 - 6 years

INR 7.0 - 11.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager - TrainingMust have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.

General Ledger - Assistant Manager - Finance

Mumbai

2 - 5 years

INR 8.0 - 11.0 Lacs P.A.

Work from Office

Full Time

Vuram Technology Solutions Pvt Ltd is looking for General Ledger - Assistant Manager - Finance - CA Fresher ONLY to join our dynamic team and embark on a rewarding career journey An Assistant Manager is responsible for supporting the management of a department or business unit and ensuring that it operates efficiently and effectively Responsibilities of an Assistant Manager: The Assistant Manager is responsible for managing a team of employees Responsible for implementing policies and procedures to ensure that the department or business unit operates efficiently and effectively Responsible for providing regular reports Strong leadership, organizational, and communication skills

Senior Group Manager - Process Training

Pune

2 - 6 years

INR 7.0 - 11.0 Lacs P.A.

Work from Office

Full Time

Vuram Technology Solutions Pvt Ltd is looking for Senior Group Manager - Process Training to join our dynamic team and embark on a rewarding career journey Leads a functional or departmental group ensuring strategic alignment Oversees budget, operations, and team performance metrics Supports leadership in planning and stakeholder engagement Drives innovation and continuous improvement initiatives

Assistant Manager - WTS, MS Dynamic 365 CRM L2 support

Mumbai

3 - 5 years

INR 2.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Responsibility: L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including CRM, Finance, Supply Chain Management, Sales, and Customer Service Serve as a point of escalation for unresolved issues from the first-level support team. Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs Develop and maintain an in-depth understanding of Dynamics 365 applications, architecture, and integration points. Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles. Share expertise and best practices with the support team to improve overall competency and efficiency. Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution. Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives Ensure that all changes adhere to established change management processes and compliance requirements Provide ongoing support and guidance to users on complex system configurations and customizationsExp: 3-5 Years Expectations: Extensive experience with Microsoft Dynamics 365 applications, including configuration, customization, and administration. Proficient in troubleshooting complex technical issues and performance optimization Strong problem-solving abilities with a systematic approach to root cause analysis and issue resolution Excellent verbal and written communication skills with the ability to convey technical concepts and solutions to non-technical audiences effectively. Comfortable interacting with users, stakeholders, and technical teams at all levels Collaborative mindset with the ability to work effectively in a team-oriented environment Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities, technologies, and business requirements. Willingness to continuously learn and acquire new skills Strong customer service orientation with a commitment to delivering exceptional support and exceeding user expectations. Empathetic approach to understanding user needs and providing personalized assistanceTool / Application / Software: Ms Dynamic CRM. Knowledge in JIRA and Fresh Sevice. Qualifications Graduate in Computer Science, Information Technology, or a related field with 2-to-3-year Experience of functional knowledge in Microsoft DynamicsCRM or any other CRM. ITIL Knowledge.

Group Manager - Operations

Chennai

1 - 4 years

INR 8.0 - 12.0 Lacs P.A.

Work from Office

Full Time

GL Job Requirements: Previous experience in R2R/GL preferred (Journal Entry, Reconciliations, FA, Inter Company, Month end etc.). Good Basic accounting knowledge Previous experience in reporting activities preferred. Good communication skills Computer Literacy Positive Attitude Exp Required: 1 to 4 Years (Senior Associate)o 4 to 6 Years (Lead Associate) Shift: Rotational shift Work From Office Only Work Location: Prestige Cyber Tower, Karapakkam, ChennaiQualifications:B.Com / M.Com / MBA Qualifications B.Com / MBA / M.Com / CA Inter / CMA Inter / ACCA / CPA

Customer Analytics(A/B testing. Databricks, Python, SQL)

Bengaluru

1 - 2 years

INR 9.0 - 13.0 Lacs P.A.

Work from Office

Full Time

: The ideal candidate would be adept at understanding customers business challenges and define appropriate analytics approach to design solution Should be able to convert mathematical/ statistics-based research/ academic literature into sustainable data science solutions This is a hands-on role, will be required to manage day to day delivery activities in executing analytics projects by analysing large volume of data Should have familiarity on solutions in core functional areas related to Promotion Effectiveness, Digital Marketing, Customer Relationship Management (CRM), Campaign Management & Data Insights etc. Evolve the approach for the application of machine learning/deep learning to existing program and project disciplines He / She would also be responsible for creating Business & technical presentations, reports etc. to present the analysis findings to the end clients and for business development This role requires excellent communication skills .Must Have: Hands on experience in exploratory data analysis, A/B testing, Campaign Measurement and model building (end to end), customer Analytics, Loyalty and Promotions1-2 years in hospitality industry Tools: Databricks, Python, SQL, Experience on AWS platforms/Azure Excellent communication skills, both oral and written.Functional/Domain Experience:Good exposure to hospitality industry and their datasets Relevant Experience: 5+years of hands-on experience in Data Science Qualifications Educational Criteria:Masters in Statistics / Mathematics / Economics / Econometrics from Tier 1 institutions OrMBA from Tier 1 institutions - Preferred

Deputy Manager - General Ledger (Record To Report) US shifts

Mumbai, Thane, Navi Mumbai

5 - 10 years

INR 5.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Brief : To lead & drive the operational function across the business& ensure compliance to all defined deliverable in the task list. Facilitate and coordinate all operational Initiatives Should have over all 5 year experience in F&A function Min. 3 year experience in GL Accounting & Management Working knowledge on Balance Sheet Reconciliations, Bank Reconciliations, Fixed Assets Register, Intercompany, Journal entries, Financial Reporting Working experience in SAP Key Accountabilities Ensure preparation of different types of standard as well as ad-hoc journal entries received from the customer as per defined quality parameters Clearance of Suspense Open Items & follow up with various groups for resolution Preparation / Review of Bank Reconciliations Fixed Assets Accounting & Reconciliation Balance Sheet Account Reconciliation Preparation / Review of Monthly / Quarterly Reporting and Balance Sheet Analysis Requires minimal supervision to manage daily activities and is able to meet published deadlines for activities Accurate, efficient and organized within daily responsibilities Adaptable to learn new processes, concepts, and skills Demonstrates the ability to work as part of a team Adherence to defined Quality Standards across the processes Ability to get into the detail, acquire business knowledge and drive process improvement Manage own deliverables vis- -vis team deliverables and ensure that all the SLAs are met Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Able to guide and provide support to other team member Qualifications Graduation - B.COM

Retail operations, merchandising analytics(Blue Yonder Suite )

Bengaluru

6 - 11 years

INR 12.0 - 16.0 Lacs P.A.

Work from Office

Full Time

: Support end-to-end merchandise planning and analytics covering selection, assortment, inventory, and planogram execution at store level Conduct data-driven analysis on price, promotions, product mix, and replenishment to support merchandising strategy Collaborate with category managers and suppliers on range planning and shelf allocation decisions Assist in the implementation and support of AI/ML-based demand forecasting and recommendation systems Perform store-level analytics to assess execution compliance, inventory health, and category performance Leverage tools like Blue Yonder (JDA), Nielsen Spaceman for planogramming, space optimization, and shelf layout design Assist in campaign readiness by coordinating in-store execution aligned to merchandising and inventory plans Participate in process improvement initiatives to enhance replenishment, store display, and floor planning strategies Contribute to the development of campaign calendars, marketing execution timelines, and regional rollout coordination Support ROI analysis of marketing efforts and store-level campaign effectiveness Monitor KPIs including planogram compliance, stock availability, store sales conversion, and assortment accuracy Prepare dashboards and reports to enable data-informed decisions for business stakeholders Must Have: 6+ years of experience in retail operations, merchandising analytics, or marketing execution within large-scale retailers or CPG companies Hands-on experience in category management, assortment planning, inventory forecasting, and store analytics Practical working knowledge of Blue Yonder Suite (especially Space & Category modules), Nielsen Spaceman, and SQL Basic proficiency in Power BI and exposure to Python for analytical insights Strong understanding of retail KPIs, planogram execution, and stock-to-shelf performance metrics Excellent communication and stakeholder coordination skills Ability to work independently on merchandising initiatives while collaborating cross-functionally with supply chain, marketing, and store operations Excellent communication, program management, and stakeholder alignment capabilities Strong business acumen and ability to balance strategic planning with hands-on execution Qualifications MBA from Tier 1 institutions - Preferred

Sr. Program Analyst - TS, Network Security Engineer

Mumbai

3 - 8 years

INR 7.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Jr. Network Engineer Managing and prioritizing assigned tasks collaborating with team members when needed - business projects, change controls, documentation, and vulnerability remediation, etc. Enhance and maintain network environments performing routine tasks - e.g. Firewall policy changes Upkeep of IPAM and network diagrams Network monitoring and resiliency Software/Firmware Updates Contribute to documentation by writing and updating existing documents and diagrams. Provide network architecture recommendations and best practices. Supporting escalated tickets from Service Desk Team Research & advise on new technologies and practices. Support Fortigate systems, Manage ACL, centralized logging for firewalls Support for Configuration based, version based, policy based issues Configure new, updating firmware, policy changes Infra team manages all issues related to this through proactive monitoring and use it Log in to the switch and managing it (E.g. Configure new, updating firmware, policy changes) Networking, including vnets, private networking, and private endpoints in Azure Ability to work with Hybrid-networking scenarios with on-prem to Azure connectivity, VPN Gateways Qualifications 3+ years of hands-on experience with Fortinet Product 3+ years of hands-on experience with Cisco/Juniper 3+ years of experience with Azure/AWS/Google Cloud NetworkingBachelor s Degree Qualifications Bachelor

Infrastructure Lead || AD, VMware, Windows Server

Mumbai

5 - 8 years

INR 10.0 - 14.0 Lacs P.A.

Work from Office

Full Time

Assist with escalated issues/tasks Comfortable in ITIL change management submissions and process, and being a CAB member Very experianced with IaaS in Azure, backups for them, configurations, vm families Impliment Intune best practices and maintaine the established environment Applied knowledge of ISO 27001 / SOC Controls Hands on experiance with Citrix DaaS Developed backup strategies and implimented & maintained them Good level knowledge in Microsoft InTune and its best practices - including Policies, MDM, Application deployment, Autopilot Identity management with Microsoft Entra Entra - App Registrations & Enterprise Applications Entra - Conditional Access Policies Entra - MFA configuration Good level knowledge of PowerShell with focus on Windows Server, Azure AD, and Office 365 Contribute to documentation by writing and updating existing documents and diagrams Firm understanding of networking Information and Data Security principles ITIL Policies and procedures operations Firmly understand concepts of PKI Establish/maintain Azure App Registrations Should be expert in Server Hardware and OS troubleshooting with ability to resolve issues in the lowest possible time. Experience in handling Servers across multiple OS flavours. Knowledge of configuration and troubleshooting of Hardware RAID levels. Ability to handle escalations and manage environment single handily whenever required. Provide RCA for Technical issues. Experience in tracking server activity, performing upgrades of software, addressing technical problems. Ability to face various audits. Ability to prepare Technical SOPs and bring in improvements. Good Documentation Skills preferred. Knowledge of networking fundamentals. Established working knowledge of PowerShell Having a minimum of 5 to 8years of Experience in Managing Physical and Virtual Servers in a large geographically dispersed environment typically 350+ Qualifications Accountable for ensuring SLA adherence with on time ticket acceptance and closures. Inventory Updates and EPO Compliance. Co-ordinating with L3/L4 teams for quick resolution to long Pending issues. Experience in ha

Python Fullstack Developer

Pune

2 - 7 years

INR 13.0 - 17.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: Design, develop, test, and deploy scalable web applications using Python and related technologies. Build responsive and interactive user interfaces using HTML, CSS, and JavaScript frameworks. Develop and maintain automation scripts using Selenium for testing and data extraction. Integrate machine learning models into production environments. Collaborate with Stakeholders, and other developers to deliver high-quality products. Write clean, maintainable, and efficient code following best practices. Troubleshoot, debug, and upgrade existing systems. Participate in code reviews and contribute to team knowledge sharing. Required Skills & Qualifications: 2+ years of professional experience in Python full stack development. Proficiency in Python and frameworks such as Django or Flask. Strong front-end development skills with HTML, CSS, Node.JS and JavaScript (React.js or Vue.js is a plus). Experience with Selenium for automation and testing. Familiarity with Machine Learning concepts and libraries (e.g., scikit-learn, TensorFlow, or PyTorch). Experience with RESTful APIs and third-party integrations. Knowledge of version control systems like Git. Understanding of database systems (SQL and NoSQL). Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, or GCP). Familiarity with containerization tools like Docker. Exposure to CI/CD pipelines and DevOps practices. Knowledge of Agile/Scrum methodologies. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field.Minimum of 2+ years of experience as a Python Developer.Relevant certifications in Python development or related technologies are a p

Senior Group Manager - Process Training (Travel)

Mumbai, Thane, Navi Mumbai

4 - 9 years

INR 7.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience

Deputy Manager - Process Training (Accounts Receivable)

Pune

3 - 7 years

INR 3.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Conduct training sessions for identified gaps and process betterment Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc Set-up daily/weekly huddles with trainees to track progress and resolve any issues Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions based on TNI for existing employees Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards Qualifications Graduate with experience in Finance and Accounting ( AP,AR and R2R) with training delivery experienc

Group Manager - HR - Employee Connect

Gurugram

3 - 7 years

INR 11.0 - 15.0 Lacs P.A.

Work from Office

Full Time

ROLE - Grp Manager Employee Partner (Engagement) LOCATIONSCANDIDATE SPECIFICATIONS Graduate Language Proficiency: English - Good, Local Language - Required Previous Experience: JOB DESCRIPTION Managing Employee Experience deliverables Primary deliverables will involve working with Site teams Will be responsible for ensuring day to day operating rigor and ensuring efficient workflow management, escalation management, stakeholder management and achieving the SLA levels The individual will be responsible for resolving employee and departmental query/service requests and program led employee connect and communication activities covering the entire employee life cycle The deliverables include Escalation Management of team deliverables Onboarding & Induction support o Case Management support Supporting Manager Requests for Interventions for Coaching / Counselling / Conflict Management Ensuring rigor in operational governance and providing critical data points to business partners Providing HR Product (Programs & Technology) Support

Program Analyst-IT, IT Service Desk

Bengaluru

1 - 2 years

INR 10.0 - 14.0 Lacs P.A.

Work from Office

Full Time

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents Process client s requests in line with the organization s security policies, existing mainframe access control lists Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team Monitoring the status and progress toward resolution of all open incidents Provision of access as per user requirement Keeping requestors informed on progress made Assignment of the incidents, escalating the process related matters, if necessary Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee Qualifications Graduate

Application / Production Support

Pune

2 - 3 years

INR 4.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Delivery of 2nd line finance system support services to agreed Service Level Agreements. Managing daily workload to ensure Howden Finance users receive the best possible service, always being aware of SLA s and issues impacting live services. Own major issues from initial report to resolution, communicating with customers regularly regarding issue status. Examine complex problems, working with onshore 3rdline support resources to determine root-cause application issues, identify the severity/impact, and propose fixes. Creating and updating Knowledge Articles to capture process knowledge and best practices. Delivery of 2nd line finance system support services to agreed Service Level Agreements. Customer related: Highly customer focused and proficient in working with Business resources, communicating with customers regularly regarding issue status, Ensuring that Compliance standards are met, regarding Data Protection, accuracy, TAT contribute in improving the existing work process by reducing customer complaints and increasing customer satisfaction. Qualifications B.Sc, BTECH, BE

ETL Developer ( SSIS, Informatica ,Talend, Big Data)Group Manager

Bengaluru

5 - 10 years

INR 15.0 - 20.0 Lacs P.A.

Work from Office

Full Time

Design, develop, and maintain relational and non-relational database systems. Define analytical architecture including datalakes, lakehouse, data mesh and medallion patterns Ability to understand & analyze business requirements and translate them into analytical or relational database designAble to design for non-SQL datastores Optimize SQL queries, stored procedures, and database performance.Create and maintain ETL processes for data integration from various sources. Work closely with application teams to design database schemas and support integration.Monitor, troubleshoot, and resolve database issues related to performance, storage, and replication.Implement data security, backup, recovery, and disaster recovery procedures. Ensure data integrity and enforce best practices in database development. Participate in code reviews and mentor junior developers.Collaborate with business and analytics teams for reporting and data warehousing needs.Must Have: Strong expertise in SQL and PL/SQL Hands-on experience with at least one RDBMS: SQL Server, Oracle, PostgreSQL, or MySQL Experience with NoSQL databases: MongoDB, Cassandra, or Redis (at least one) ETL Development Tools: SSIS, Informatica, Talend, or equivalent Experience in performance tuning and optimization Database design and modeling tools: Erwin, dbForge, or similar Cloud platforms: Experience with AWS RDS, Azure SQL, or Google Cloud SQL Backup and Recovery Management, High Availability, and Disaster Recovery Planning Understanding of indexing, partitioning, replication, and sharding Knowledge of CI/CD pipelines and DevOps practices for database deployments Experience with Big Data technologies (Hadoop, Spark)Experience working in Agile/Scrum environments Qualifications Bachelor s or Master s degree in Computer Science, Information Technology, or a related field.8+ years of relevant experience in database design and development

Senior AI Scientist

Chennai

7 - 9 years

INR 11.0 - 15.0 Lacs P.A.

Work from Office

Full Time

1. Generative & Agentic AI Build and deploy GenAI models for text generation and content automation. Experience on working latest AI stacks like Nvidia- Nemo, NIM Microservices, Unsloth, Pytorch, Tensorflow etc. Develop agentic AI systems with autonomous task planning and decision-making capabilities. 2. Large Language Models (LLMs) Fine-tune and operationalize LLMs (e.g., GPT, Llama, BERT) for NLP tasks using Nemo, NIM, Unsloth etc frameworks Establish the best practices for LLMOps, including prompt engineering and monitoring. Develop solution based on latest coding standards like Pep-83. Deep Learning and NLP components Experience in developing like QnA, chatbots, Image/Video/Audio processing, OCR based components like Extraction etc. Experience in designing and implementing end-to-end pipelines for Retrieval-Augmented Generation (RAG), including document indexing, retrieval mechanisms Experience in evaluating AI solutions using appropriate metrics Qualifications 1. Bachelors or master s in computer science, Artificial Intelligence, or a related field2. 7+ years of experience in AI/ML, NLP, Deep Learning, Gen AI, Model fine tuning, Reinforcement learning, etc.

Senior Group Manager - Process Training

Mumbai

2 - 6 years

INR 7.0 - 11.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: Owns all Team SLAs *Manages al client conversations on day to day basis Leading & driving Reservation and General booking Teams to ensure compliance to all defined SLA metrics. Providing detailed insights to the business and manage customer expectations. Anchoring operations team for meeting defined milestones and month / quarter / annual deadlines Facilitating and coordinating all team requirements incl. governance and reporting Attends meetings within the program or with another department whenever necessary Listen to calls and provide coaching and feedback to associates on a language perspective Should be knowledgeable on the business/process Should have good communication skills and would be interacting with internal stakeholders and extent with the end clients Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it In depth understanding of Operations SLA nd impact to business Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Qualifications Candidate must possess at least a Bachelor s/College degree, any field Excellent Interpersonal skills Excellent English communication and writing skills Excellent facilitation s

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Vuram

Vuram

Vuram

Information Technology and Services

San Francisco

51-200 Employees

232 Jobs

    Key People

  • Srinivasan P

    CEO
  • Ramakrishnan S

    CTO

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