Leads a functional or departmental group ensuring strategic alignment Oversees budget, operations, and team performance metrics Supports leadership in planning and stakeholder engagement Drives innovation and continuous improvement initiatives

Owns all Team SLAs Manages all client conversations on a day-to-day basis Leads & drives Reservation and General Booking Teams to ensure compliance to all defined SLA metrics Provides detailed insights to the business and manages customer expectations Anchors operations team for meeting defined milestones and monthly/quarterly/annual deadlines Facilitates and coordinates all team requirements including governance and reporting Attends meetings within the program or with other departments as necessary Listens to calls and provides coaching and feedback to associates from a language perspective Demonstrates business/process knowledge Communicates effectively with internal stakeholders and occasionally with end clients Possesses analytical ability and understands business impact of metrics Manages multiple teams and locations by providing and driving KPIs Understands Operations SLA and its impact on business Liaises with stakeholders to identify and execute process improvement projects Analyzes data and suggests revenue-enhancing measures Maintains vertical hygiene by ensuring reports, data, and documents are up to date Acts as a mentor, fostering learning and teamwork within the team

Minimum of 8 years of experience in a management role Proven track record of successful leadership and team management Ability to develop and implement strategic plans Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Experience in budget management and financial analysis Knowledge of Motor Claims industry trends and best practices Bachelor's degree in business administration or a related field Master's degree in business administration or a related field preferred Professional certifications such as CII, PMP, Six Sigma, or CFA are a plus Strong leadership and management skills Excellent analytical and critical thinking abilities Ability to work well under pressure and meet deadlines Qualifications: Graduate with Motor Claims certification preferable

Oracle Analytics ADW Solution Architect with good knowledge of Oracle Data Integrator and Oracle Analytics Cloud; hands-on experience is a must Solution architect to design warehouse on Oracle ADW and implement security Ability to design, implement, and maintain data integration solutions (using Oracle Data Integrator or ODI) with skills to build and optimize data visualizations and reports in Oracle Analytics Cloud (OAC) Work with diverse data sources (Oracle Fusion ERP/Procurement Cloud, SAP SuccessFactors, Salesforce, and on-premises databases), transform them, and deliver insights through dashboards and reports Manage a team of junior developers to deliver warehouse needs Good communication skills and experience working on Financial warehouse Good understanding of finance reporting needs Qualifications: Any graduate with 12+ years of technology experience 8+ years of experience working on Oracle Analytics, ADW on cloud

Good Communication Skills Knowledge and use of Network Management Tools and integration experience with other Tools Should be able to understand the network setup to troubleshoot the issues Able to log case with Provider and OEM and follow up till closure Updating and closing the Servicedesk ticket which is getting assigned Should be able to perform basic troubleshooting on Router, Switches, and Firewall Acknowledge the emails which are sent to network ID Raising the CR or ECR Changing the VLAN as per the Ticket/email Responding to SolarWinds on the alert

Enhance and maintain network environments performing routine tasks e.g. Firewall policy changes Upkeep of IPAM and network diagrams Network monitoring and resiliency Software/Firmware Updates Contribute to documentation by writing and updating existing documents and diagrams Provide network architecture recommendations and best practices Supporting escalated tickets from Service Desk Team Research & advise on new technologies and practices Support Fortigate systems, Manage ACL, centralized logging for firewalls Support for Configuration-based, version-based, policy-based issues Configure new, updating firmware, policy changes Infra team manages all issues related to this through proactive monitoring and use it Log in to the switch and manage it (e.g., Configure new, updating firmware, policy changes) Networking, including vnets, private networking, and private endpoints in Azure Ability to work with Hybrid-networking scenarios with on-prem to Azure connectivity, VPN Gateways Qualifications: 3+ years of hands-on experience with Fortinet Product 3+ years of hands-on experience with Cisco/Juniper 3+ years of experience with Azure/AWS/Google Cloud Networking Bachelor's Degree

New business Transition/Knowledge Acquisition, Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR / MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stakeholders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization

Requirement gathering and analysis in the absence of a Business Analyst Design solutions based on the requirements gathered Design integration requirements with other third-party platforms Designing data models Defining architectural & development standards for the project in adherence to Technology and Vuram best practices Preparing high-level & low-level design for the solutions Performing frequent code reviews & ensuring quality of the overall delivery Interacting with customers on a daily basis Presenting demos to the customers Running all major sprint ceremonies Oversee infrastructure setup in case of On-Premise projects

Should be able to manage a large team and be responsible to deliver client-mandated KPIs that include TAT and accuracy People management, workforce planning, shrinkage/absenteeism management, attrition management, and people development Compliance to internal and external audit requirements Ensure timely update of incentive and NSA Data analysis, client management Effective communication Should be able to handle high-pressure operations team

Travel experience and experience of GDS is a Must. To Conduct NHT for travel process. To get the refreshers and floor briefings conducted as and when required To evaluate and provide feedback to the training manager on amendments to the training material Managing end to end NHT and OJT for the process Expert in feedback and coaching Excellent in communication Eye for detail Prepare and send basic Training reports Qualifications Graduate with travel experience and GDS experience is a must

New business Transition/Knowledge Acquisition, Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training operations Attends meetings WBR / MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches and EWS New Hire programs Manage internal stakeholders Manage multiple teams and drive KPI performance Manage training metrics and impact to business metric Conduct TNI/TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch them end-to-end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality-related initiatives Analyze data and suggest measures for improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining training documentation Promote behavioral training programs and ensure maximum participation Act as a mentor for the team and foster an environment of learning and teamwork Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMC Reports To: Sr. General Manager / General Manager - Training Must-have skills: Corporate Management Experience, People Management, Strategic Thinking, Data Management and Analysis

IATA UFTAA Certified Diploma in Travel and Tourism Experience in fare audit with minimum 1 year experience Ensure meeting of production targets, Quality and Revenue targets and take responsibility Ensure process compliance with approved procedure and work manual documentation at the process level received from the Customer Ability to meet all targets set Take on additional responsibilities as and when the need arises High on Values and Integrity Ability to work in shifts Analytical and problem solving skills Graduate or Under Graduate

L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including CRM, Finance, Supply Chain Management, Sales, and Customer Service Serve as a point of escalation for unresolved issues from the first-level support team Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs Develop and maintain an in-depth understanding of Dynamics 365 applications, architecture, and integration points Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles Share expertise and best practices with the support team to improve overall competency and efficiency Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives Ensure that all changes adhere to established change management processes and compliance requirements Provide ongoing support and guidance to users on complex system configurations and customizations Experience: Extensive experience with Microsoft Dynamics 365 applications, including configuration, customization, and administration Proficient in troubleshooting complex technical issues and performance optimization Strong problem-solving abilities with a systematic approach to root cause analysis and issue resolution Excellent verbal and written communication skills with the ability to convey technical concepts and solutions to non-technical audiences effectively Comfortable interacting with users, stakeholders, and technical teams at all levels Collaborative mindset with the ability to work effectively in a team-oriented environment Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities, technologies, and business requirements Willingness to continuously learn and acquire new skills Strong customer service orientation with a commitment to delivering exceptional support and exceeding user expectations Empathetic approach to understanding user needs and providing personalized assistance Tool / Application / Software: MS Dynamics CRM Knowledge in JIRA and Freshservice Qualifications: Graduate in Computer Science, Information Technology, or a related field 2 to 3 years of experience with functional knowledge in Microsoft Dynamics CRM or any other CRM ITIL Knowledge

Strategic Planning and Consultation: Serve as the primary Appian strategy advisor to business and IT leadership. Assess business requirements and translate them into effective Appian solutions. Lead architectural discussions, influencing decisions regarding Appian implementations. Evangelize the usage of reusable frameworks and artifacts, create knowledge/certification artifacts and evaluation criteria guide. Design and Implementation: Design scalable and sustainable Appian architectures, including integration with other enterprise systems. Oversee the development and customization of Appian applications using Appian designer and other development tools. Experience of performance compliant design, sustainable and solution architecture. Leverage modern technologies such as cloud capabilities from various platforms to build efficient solutions. Implement features using native Appian's out-of-the-box capabilities and plugins, third-party components. Governance and Best Practices: Develop and enforce Appian best practices and governance frameworks. Ensure solutions are built for performance, reliability, and scalability. Manage the Appian platform upgrade process, ensuring compatibility and minimal disruption. Collaboration and Leadership: Lead cross-functional teams in the design, development, and deployment of Appian solutions. Facilitate collaboration between stakeholders, developers, and IT operations teams. Mentor and develop team members, enhancing their Appian capabilities. Continuous Improvement: Stay abreast of Appian product updates, industry trends, and emerging technologies. Recommend and implement improvements to existing Appian solutions. Drive innovation by exploring new Appian modules and capabilities like Appian AI (Email Classification, Document Classification and Extraction, Prompt Builder), GenAI Capabilities via Plugins. Skills and Qualifications: Technical Expertise: Extensive experience with Appian's core platform and development tools. Proficiency in integration technologies (REST, SOAP, JWT). Knowledge on Cloud platforms like AWS, Azure services and integrations is an added advantage. Proven experience with key technologies relevant to the Appian integration solution including: SSO, SAML, SSL, LDAP, JDBC, ODBC, REST etc. Excellent knowledge of Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling. Excellent problem-solving and decision-making skills. Excellent communication and stakeholder management skills. Architectural Acumen: Strong ability to design scalable, high-performing Appian architectures. Experience with Appian application customization and configuration. Experience & Educational Background: A bachelor's or master's degree in Computer Science, Information Technology, or related field. Required certifications: Appian Senior or Lead Developer Certification. At least 5+ years of experience in designing, developing, and architecting via Appian platform. Must have played architect role in end-to-end execution of 34 Appian projects. Exposure to scalable design patterns using Java, J2EE, Microservices-based architecture. Other Preferred Skills: Previous leadership role in an IT-focused consulting services company Project Management experience Strong understanding of User Experience (UX) concepts as it relates to applications Certified in agile framework and associated scrum methodology Low Code / No Code Development experience in other technologies like Mendix, OutSystems, etc.

Drive strategic transformation roadmap for client accounts leveraging AI, Hyperautomation, Analytics Drive customer communication Contribute and present in client/customer reviews/meetings RFP support and defense Conduct goal setting with the team and ensure effective and measurable reviews and feedback mechanisms Follow appraisal and feedback mechanism Initiate and best practice sharing across the team Responsible for running improvement initiatives across the company as well as at client sites Identify possible improvement opportunities, make improvement plans, implement them, and ensure handover to operations Transfer knowledge and skills learned during expert training sessions to other employees Requirements: Robust F&A Transformation experience Prior Transformation / Consulting experience required AI deployment experience preferred Qualifications: Bachelor's Degree

The resource should have the knowledge of statutory accounting Should have well-versed understanding of the RTR (Record to Report) process Must have experience of audit Strong verbal and written communication skills SAP experience of around 5+ years Qualifications: Qualified accountant + CPA or Graduate with relevant experience

Process Improvement: Lead Lean Six Sigma culture, applying DMAIC, DMADV and DFSS methodologies to eliminate waste and enhance efficiency. Implement holistic BPR projects, integrating advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to streamline operations. Process Redesign: Lead process redesign initiatives using Agile and Scrum methodologies, ensuring alignment with organizational goals and user needs. Stakeholder Management: Maintain strong client relationships through proactive communication, understanding client needs, and tailoring quality strategies accordingly. Business Intelligence: Utilize Business Intelligence tools like Power BI and Tableau to analyze data and provide actionable insights for decision-making. Lead Transactional Monitor to analyze transactional quality metrics using Six Sigma methodologies to identify trends and areas for improvement. Quality Assurance: Guide teams that will implement, and maintain SOPs; conduct regular internal and external audits to ensure compliance and high standards. SLA Management: Define, monitor, and manage Service Level Agreements (SLAs) with clients to ensure performance targets are met. Team Leadership: Empower and mentor the quality team, providing training, guidance, and support to achieve departmental objectives.

Leading a team as well as perform individual contributor roles depending upon the business scenarios in the Solution scope Spending over 50% of the work time reviewing inputs and outputs of every deal from the team as per key timelines Ensuring already laid down processes are being followed and should be able to introduce new processes to improve efficiency, winnability and deliverability of the solution Ownership, responsibility and accountability for creating winning solutions individually as well as from her/his team members Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.) End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc. The role may also involve - Participate in consulting / diagnostic studies / strategic projects - Collateral development - Lead, participate in client visits to various WNS locations Qualifications Graduate with MBA preferred. Minimum 10 years of work experience with at least 8 years of experience for contact center work preferably in Travel and Leisure BPM. Solution design Should kn

- The role provides excellent opportunity for highly creative, analytical and solution driven individuals with experience in F&A business across Travel/Utilities/Shipping & Logistics to build innovative process and solutions to address the needs of the customer- Help build and capture new market opportunities through product developments or partnerships while ensuring strategic value to the business- Managing all aspects of the projects - identifying, solutioning, developing and execution and ensuring the successful achievement of timelines and budgets- Creating various approaches, negotiating and fostering relationships with internal and external partners- Developing new business approaches and technologies across departments and clients- Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives- Complex change management through collaborating and influencing Qualifications - Graduate- F&A Domain Experience (Mandatory)- Six Sigma Black Belt Certified- Knowledge of ISO 9001:2015

Applied knowledge of ISO 27001 / SOC Controls Provide RCA for Technical issues. Information and Data Security principles ITIL Policies and procedures operations Comfortable in ITIL change management submissions and process, and being a CAB member Expert knowledge of SQL clusters and BCDR When to use DTU vs vCore Running daily health checks and ensuring uptime Performing backups and recoveries Applying patches and upgrades Troubleshooting and resolving database issues Documenting and optimizing database processes Collaborating with the internal IT team to ensure a seamless workflow. Configuration based, version based, policy based issues are handled Support New scope, changing scope, expanding scope Maintain keys, maintain connectivity to servers and AD Work Issues related to connectivity to data warehouse Support on issues related to Server running slowly, scaling issues Skill to Manage Physical and Virtual Servers in a large environment typically 100+ Servers. Knowledge of ITIL Knowledge of networking fundamentals. Experience in tracking server activity, performing upgrades of software, addressing technical problems. Good Documentation Skills Qualifications Must be knowledgable in best practices Accountable for ensuring SLA adherence with on time ticket acceptance and closures. Ready to work in Rotational shifts(24x5). Required to prepare Technical SOPs and bring in i