VP, Operations

VP Operations, India

About Us

We are a global team of engineers, architects, designers, researchers, operators and innovators who share a passion for achieving client goals. Our engineering services help businesses thrive at the intersection of technology and people. From the latest AI implementations to legacy platform migrations and everything in between, our services span the enterprise technology spectrum. Our world class experience transformation playbook elevates digital success and increases ROI with a relentless focus on the human experience. Our customer base includes Fortune 500 companies around the globe. Weve got the skills and insights and were also fun to work with. Our global team spans a diverse cultural spectrum, with wide ranging interests, enabling us to bring personality and depth to every engagement.

Role Overview

Should have handled 2000+ people from IT software industry only

Have upscaled margins/resource utilization /Stakeholder and delivery management.

We seek a highly skilled and technically proficient Vice President of Operations to lead our engineering services client delivery function. This role demands a deep understanding of engineering services, operational excellence and a strong focus on efficiency, process improvement and automation. You will be responsible for ensuring quality and consistency in client deliveries, driving overall engineering efficiency and implementing best practices across the organization. This role includes overseeing training, execution, reporting, standards, tools and policies related to enterprise services deliveries spanning the Engineering Services spectrum.

Responsibilities

• Strategic Planning, Budgeting and Execution

- Develop and implement strategic operational plans aligned with the company's long-term goals, leveraging advanced AI-driven forecasting models and scenario planning

- Oversee and manage the annual budgeting process, ensuring precise allocation of resources using AI-powered zero-based budgeting techniques

- Execute operational strategies with a focus on scalability and sustainability, utilizing AI-enhanced KPIs and dashboards to track progress and outcomes

• Resource Management, Utilization, Recruiting and Onboarding

- Implement engineering services industry best practices in companywide client delivery efforts, elevate key metrics/KPIs to industry standard levels

- Optimize resource allocation through AI-driven resource management tools and techniques, ensuring maximum utilization and productivity

- Lead the recruitment process for engineering talent, employing AI-based data-driven hiring practices and competency-based assessments

- Oversee comprehensive onboarding programs that integrate new hires efficiently, utilizing AI-powered LMS (Learning Management Systems) for continuous training and development

• AI and Advanced Functionality Utilization, Process Improvement

- Become one of Algoworks key experts on driving AI efficiency programs

- Develop and implement programs to leverage AI in any/all facets of client deliveries

- Develop strategies to leverage the AI roadmaps of all company-used platforms in favor of improving quality and/or efficiency of client deliveries, including Jira, Git, Salesforce, PowerBI, etc.

- Identify and implement process improvements using AI-enhanced methodologies to enhance operational efficiency, reduce costs and improve quality

- Conduct AI-driven root cause analysis (RCA) and Failure Mode and Effects Analysis (FMEA) to identify and mitigate process inefficiencies and risks

- Leverage machine learning models to optimize operations and improve data accuracy

- Sponsor initiatives to train staff at all levels and roles and generally keep Algoworks at the forefront of the AI curve

• Team Leadership and Development

- Provide leadership, mentoring and motivation to the engineering team, fostering a culture of continuous improvement and innovation

- Develop and implement advanced skills training programs, leveraging AI-powered e-learning platforms and hands-on workshops to enhance team capabilities

• Quality Control and Assurance

- Establish and maintain rigorous quality standards, best practices and regulatory compliance frameworks (ISO 9001, AS9100, etc.)

- Implement AI-driven quality assurance processes, including Statistical Process Control (SPC) and Total Quality Management (TQM), to ensure high-quality deliverables

• Cost Management

- Develop and implement cost management strategies, utilizing AI-enhanced Activity-Based Costing (ABC) and Earned Value Management (EVM) to maximize resource utilization and efficiency

- Ensure projects are delivered on time and within budget, employing AI-driven project management methodologies (Agile, Scrum, Kanban)

• Client Relationship Management

- Build and maintain strong client relationships, acting as the primary point of contact for key accounts

- Ensure timely and on-budget delivery of projects, meeting client scope and deliverables through effective stakeholder management and AI-enhanced communication tools

• Risk Management

- Identify and mitigate operational risks using advanced AI-driven risk management frameworks

- Develop and implement comprehensive risk management strategies, ideally leveraging AI, including risk assessments, mitigation plans, contingencies

• Reporting and Analysis

- Develop and maintain KPIs, dashboards and analytics using advanced AI-driven data visualization tools (Jira, PowerBI, etc.) to monitor and report on operational performance

- Eliminate manual Excel-based reporting by leveraging cloud platform and PowerBI native reporting and analytics capabilities

- Design and implement integrated reporting and analytics tools to create visually engaging and intuitive dashboards and reports, emphasizing clear communication of complex data through charts, graphs and other visual elements

• Continuous Process Improvement, Automation

- Develop and manage a consistent client delivery program, leveraging AI-driven automation tools to eliminate manual processes and drive efficiency

- Implement AI-enhanced CI/CD (Continuous Integration/Continuous Deployment) pipelines to streamline and automate operational workflows

- Continuously evaluate, update and improve processes. Implement feedback loops to gather user input and drive system enhancements

- Stay updated on engineering services latest industry best practices. Proactively identify/implement process improvements to enhance efficiency/effectiveness

- Utilize strong analytical skills to gather and analyze data, identify trends and drive data-driven decision-making. Translate complex data and insights into rigorous, clear, actionable recommendations\

- Present complex data and operational insights graphically and concisely to stakeholders, utilizing advanced AI-driven data visualization techniques and storytelling methods

• Technical Skills

- Proficiency in Jira for project management and time tracking, including advanced AI-driven Jira workflows and automation

- Expertise in PowerBI for reporting and data visualization, including DAX (Data Analysis Expressions) and Power Query

- Strong understanding of utilization and time tracking/analytics, employing AI-powered tools like Harvest, Toggl, or similar

Qualifications

• Bachelor's or Master's degree in Information Technology, Business Administration, Accounting or a related field
• Minimum of 10 years of experience in NetSuite implementation and optimization, ideally with NetSuite certifications (Administrator, SuiteFoundation, ERP Consultant)
• Proven track record of leading end-to-end NetSuite buildouts and integrations
• Strong understanding of NetSuite modules and SuiteScript, SuiteFlow and SuiteAnalytics
• Experience with AI and machine learning integration within ERP systems generally and NetSuite specifically
• Business acumen and experience in financial management or accounting
• Strong project management skills with experience in Agile and Scrum methodologies and Jira
• Ability to translate complex data into clear, actionable insights through visually appealing reports and dashboards
• Experience creating visually driven presentations to convey complex financial and operational performance and trends clearly and concisely to private equity sponsors, senior leadership and the board
• Savvy at building trusted internal stakeholder relationships across the org
• Experience optimizing Netsuite in an IT constellation including Salesforce, Jira, PowerBI, SharePoint and HCM platforms in general (Keka HCM experience is a bonus)
• Ability to work independently and collaboratively in a fast-paced, global environment

Desired Attributes

• A strategic thinker with a results-oriented mindset
• A strong communicator with the ability to influence and inspire
• A rigorous, data-driven professional with a passion for continuous improvement
• A proactive and adaptable leader with a positive attitude
• A team player with a collaborative approach
• A great personality and a fun person to work with
• A strong attention to detail and accuracy